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Boyd, Robert E. – 1971
While the Hill Interaction Matrix was developed as a research instrument to assess interview process, it is also generally useful in any undertaking requiring the evaluation of verbal interaction and, hence, can be used as an aid in modifying communication in order to increase its therapeutic effect. The Hill Interaction Matrix with accompanying…
Descriptors: Behavior Change, Communication Problems, Counseling, Counselors
Arnold, Hilary R.; And Others – Training Officer, 1979
Discusses communication problems in industries with a multilingual and multicultural work force, with suggested approaches for an industrial language trainer to follow when investigating communication channels and in organizing language training programs to remedy inadequacies. (MF)
Descriptors: Business Communication, Communication Problems, Communicative Competence (Languages), Cross Cultural Training


