The role of the particle "o.k." in service encounter dialogue is discussed. A service encounter is defined as a situation of interaction between a "posted" server and a second party (a customer) who invokes the server's participation as an operator of a "serving post." It is suggested that approval or acceptance is often only part of what is being…

Analysis of mother-child interaction data for 36 children and their mothers revealed that the three groups of mothers' verbal interactions differed significantly in their mean length of utterance, percentage of yes-no questions, percentage of information questions, and percentage of clarification questions. (Author/CS)

Examines age differences in social interaction. Subjects range in age from five to 20. Results indicate female groups develop towards adult interpersonal behavior styles earlier than male groups. (Author)

A study analyzed the verbal interactions of married couples in high, moderate, and low marital satisfaction groups to determine whether (1) the interaction processes within the three satisfaction groups differed and (2) there were different communication patterns that characterized the interaction processes of the groups. Subjects were 34 young…

This paper discusses findings from a study of the speech patterns of 10 mothers interacting with their own younger child, their own older child, and with an adult. Results are discussed in terms of the temporal-acoustic pattern and content of the mothers' speech. Two claims are made about the kinds of speech a child hears: (1) The flow of speech…

This report describes a "culturally contexted" conversation analysis approach to the study of naturally occurring speech in supervisory conferences. The supervisors and teachers were participants in a graduate program for beginning teachers, and the conference's purpose was supervisory evaluation of teachers' classroom performances. Ethnographic…

Examines the relationship between verbal style and the early elimination of leaders in small groups. Finds that participants evaluated the authoritativeness and trustworthiness of other group members and that these evaluations depended upon the interaction of verbal style and content. (SR)