Park and Shaw shared the impact on organizations from unmotivated and unsatisfied employees link to higher turnover ratios. The use of emotional intelligence in manager training lowered employee turnover by 13%. The problem address in this Delphi study was that small utility companies do not have an emotional intelligence plan in place for…

The focus of this study was derived from staggering attrition rates that it calls centers year over year. At times call centers post-COVID-19 pandemic saw attrition rates fluctuating between 30%-50%. With any job there are challenges that are faced. These attrition rates stand 28%-40% higher than the United States 2023 national attrition rates of…

This dissertation studies two distinct but equally essential industries: higher education and water utilities. In the context of higher education, I investigate the impact of subsidies on equilibrium prices and quality levels. For water utilities, I explore the differences between public and private providers in terms of productivity and…

Employees engage in informal learning to solve a workplace problem and to gain knowledge at the time the need arises without waiting to attend a scheduled training session (Jacobs & Park, 2009; Livingstone, 1999; Schugurensky, 2000; Schurmann & Beausaert, 2016). The definition employed in this study is the self-guided pursuit of knowledge,…

The purpose of this qualitative, case study was to understand how the four-day school week influenced a school district in Northern Arizona, over five years. Research Questions 1 through 3 addressed district performance including teacher/staff and student attendance, achievement on the state assessment in reading and math, and costs on utilities.…

This study investigated the relationship between organizational processes that have been identified as promoting resiliency and their impact on service reliability within the scope of critical infrastructure providers. The importance of critical infrastructure to the nation is evident from the body of research and is supported by instances where…

The problem addressed in this study is the willingness or reluctance of information technology (IT) knowledge workers and managers to share knowledge. The purpose of the study was to examine the willingness or unwillingness of technical personnel in IT to share technical knowledge and the issues surrounding their reluctance, if any. The study…

Making decisions over multivariate time series is an important topic which has gained significant interest in the past decade. A time series is a sequence of data points which are measured and ordered over uniform time intervals. A multivariate time series is a set of multiple, related time series in a particular domain in which domain experts…

This research presents an examination of student satisfaction related to online training for adult learners in the nuclear power industry. Both groups, the nuclear industry and its associated workforce, have demonstrable needs which might be met by such programs. The nuclear industry itself faces an expansion of facilities and services combined…

My dissertation research concentrates on the causes, motivations, and results of electricity restructuring, and research on the effectiveness of economic teaching and retention. The first chapter looks at motivations for electricity restructuring in the United States in terms of the Interest Group and Public Interest setting. The second chapter…

A discernible difference, attributed to the digital divide, is evident between the adoption and implementation of distance education technologies in institutions of higher learning in low-income countries in sub-Saharan Africa and in high-income countries in America and Europe. A review of the literature revealed a rural-urban digital divide…