Describes a study where 66 subjects were asked to perform some predefined book purchasing task in a series of Web sites with varying interface quality. A strong relationship between interface quality and trust was found and some components of user interface quality were more important than others. Discusses implications for Web site design.…

Two controlled experiments examined whether the animated zooming effect accompanying the opening or closing of a folder in the Apple Macintosh graphical user interface aids in the user's perception of which window corresponds to which folder. Results suggest users may become attuned to the informational content of the zooming effect with…

As the Web becomes more popular, the interest in effective navigation is increasing. Menu design is becoming a critical issue of human computer interface design as the focus of computer applications moves from the computer as a machine to the human as a user. The purpose of this study was to investigate the effect of three different Web menu…

This research examined the communication process between users and online catalogs by gathering empirical data about user performance on different types of online catalogs. An experiment was designed to test whether content and layout of bibliographic displays influenced effectiveness of the interface between online catalogs and users. Data are…

Users of content-based software programs, including hypertexts and instructional multimedia, rely on the navigation functions provided by the designers of those program. Typical navigation schemes use abstract symbols (arrows) to label basic navigational functions like moving forward or backward through screen displays. In a previous study, the…