This study is based on the belief that inquiry-based learning should be made an integral part of any student's learning, especially at university level. To find out the students' perceptions toward library user education, 426 questionnaire surveys have been collected from the Peking University (PKU), China and the University of Tsukuba (UT),…

As academic libraries explore their connection to student success and how library staff spend their time, it is important to understand how research consultations influence academic achievement. Several studies have found correlations between various measures of library use and grade point averages (GPAs), but only limited research has…

This work explores the ways in which academic librarians specializing in areas related to user services consider the courses they took as part of obtaining their library and information science (LIS) degree prepared them to deal with issues of customer service in their current work. Effective customer service is a central aspect of accomplishing…

The theory of expansive learning has been applied in a large number of studies on workplace learning and organizational change. However, detailed comprehensive analyses of entire developmental interventions based on the theory of expansive learning do not exist. Such a study is needed to examine the empirical usability and methodological rigor…

In 2000, the Colorado State Library published "How School Librarians Help Kids Achieve Standards: The Second Colorado Study." This follow-up study is the third Colorado study of the impact of school libraries and librarians on academic achievement, and the second study to examine their impact on student performance on the Colorado…

Public library service is a critical service that must be preserved. Despite a current (FY08) budget cut of $5 million and the threat of reductions of nearly $20 million more in the next budget, the Queens Library has maintained massive and excellent programs of service and incredibly high levels of use by a public that lines up at every one of…

Suggests that different groups in the public library's environment adhere to different sets of values, interests and benefits when evaluating the library's effectiveness. Groups surveyed in this research comprised city councilors, community leaders, friends of the library, librarians, library managers, library board members, and library users. Of…

Academic liaison--the two-way communication between a particular academic area and the library, focused through an individual or group of library staff--has received little attention in the debate about performance measurement. Changes have taken place in higher education libraries in both scale, with the growth of student numbers, and intent,…