In today's society, individuals and households without reliable Internet connections are increasingly at risk of facing significant disadvantages. This article describes an Extension-led pilot project in Oklahoma centered on addressing this issue through the establishment of a hotspot lending program in four rural libraries. Through the program,…

This article describes the planning process and implementation of a single service point at Yale University's Sterling Memorial Library. While much recent scholarship on single service points (SSPs) has focused on the virtues or hazards of eliminating reference desks in libraries nationwide, this essay explores the ways in which single service…

Reports on a survey that revealed that few U.S. libraries (46 of 485 responding institutions) offer self-guided English-only or multilingual audiotape tours for user orientation. Barriers to their implementation included lack of funding and the prospect of frequent revision. Issues of technological advancement, appropriateness, and maintenance are…

Examines the view that a mix of services would increase the value of the public library to the community. Several services, including services to business and industry, local and state governments, youth, and nonprofit and social-issue agencies are proposed, and their potential impact is discussed. (Contains five references.) (KRN)

Reference service technology has passed its first stage of insuring more accurate, rapid delivery of information. The second revolution underway will improve on both acquisition and retrieval of data. New technologies must fit into traditional reference service goals. The human should be given first priority. (Contains 46 references.) (Author/AEF)

A focus group study conducted with health sciences students enrolled in graduate-level research classes at a small private comprehensive university revealed that these students preferred e-journals to print but that accessibility issues deterred their use. These findings provided valuable insights for local collection development decision-making…

Describes an approach outlined by sciences and engineering librarians at the University of California, Santa Barbara to attract users--specifically graduate students and faculty--to the available online databases and services. The strategy focused on the essentials of planning, preparation and publicity, presentation, and post-workshop evaluation.…

In June 2004, fourteen students graduated from the first completely online degree program at The Ohio State University--the Non-Traditional PharmD (Doctor of Pharmacy) program. The program was implemented as a response to the American Council on Pharmaceutical Education requiring this degree for entry into pharmacy practice. This article reports…

Contends that the corporate literature on customer service is significantly applicable to academic libraries, and chronicles the development, implementation, and evaluation of a customer pledge at the Wright State University Libraries in Dayton, Ohio. The text of the fall 1995 version of the service pledge is appended. (BEW)

This guide to the 1994 summer reading program in Montana provides information and techniques for developing and implementing a summer reading program at public libraries. The first section concentrates on planning and promoting programs, specifying elements of planning, promotion, and program evaluation. "Decorating the Library" contains…

The National Library Service (NLS) is developing a digital talking book and Braille book system for use by the blind and physically handicapped community. The following elements drive the design of the program: NLS offers a free library service; NLS is consumer-driven; NLS pays no royalties to copyright holders; the program is accessible to a wide…

This book provides a theoretical basis for summer library reading programs, and provides hands-on knowledge about what really works in summer library programs, culled from the experience of librarians across the country. The book contains an introduction--"What Are Summer Library Reading Programs"--and five chapters. Chapter 1--"The…

The purpose of this manual is to provide a structure for a comprehensive user education program at the University of California, Santa Barbara. It is intended to provide a general direction for librarians to review when developing new instructional programs or examining current programs. The purpose of this program is to provide basic library…

This book provides a systematic, step-by-step process and includes practical ideas and program materials for library staff to use in their development of library services to Latinos. Designed primarily for public libraries, much of the information in the book can be adapted to school library media centers. The information in the book can also be…

This manual, written primarily for Wisconsin public librarians, is designed to provide practical assistance to those who wish to expand public library collections of American Indian (defined as people in the United States and Canada who trace their lineage to the original habitants of these lands) resources and to improve related library programs…