This manual provides a beginning approach for research libraries to better describe the use and users of their networked services. The manual also aims to increase the visibility and importance of developing such statistics and measures. Specific objectives are: to identify selected key statistics and measures that can describe use and users of…

Demonstrates the application of multiple regression and double exponential elimination to patronage and circulation data collected at the School of Education at the University of Mississippi to examine the performance of its branch library. (six references) (MES)

Describes the process of initiating an e-mail reference service in 1995 at the Ohio State University Health Sciences Library and the growth of the service through 2000. Includes data on types of patrons who use the service; types of questions and answers; and how results have led to re-evaluating all reference services. (LRW)

Describes features of the INNOPAC Interlibrary Loan module and the procedures implemented by the library staff of the University of North Carolina at Wilmington to make efficient use of the system. Patron-initiated requesting, staff requests, document delivery, statistics, and patron reactions are discussed. (LRW)

The Australian and New Zealand academic library statistics for 1996 provide data on overall staffing, services, collections. expenditures, and population in 43 Australian and 7 New Zealand academic library systems. Includes amendments to the 1995 statistics. (PEN)

Presents norms for reference desk staffing based on 1988-89 statistics from over 100 libraries in the United States and Canada and compares results with an earlier study based on 1978-79 statistics. Data are reported on gate count, reference transactions, person-hours at the reference desk, and workload. (five references) (MES)

A study of the use of print materials in the Capital University (Ohio) Library's Reserve Department revealed 29% of the faculty use its services for classroom instruction. Two factors that contribute to the department's heavy faculty and student use are class design and use of reserve materials in courses. (AEF)

Examines the disproportionate use of reference desk service by users not affiliated with the university based on a survey conducted at Georgia State University. Topics include the use of these statistics to justify extra funding, and decision making regarding reference desk staffing. (Author/LRW)

Most of 814 academic libraries surveyed allow onsite access to unaffiliated users, and many give borrowing privileges to certain categories of users. Use of library computers to access library resources and other computer applications is commonly allowed although authentication on library computers is increasing. Five tables show statistics.…

Database usage from a random sample of academic and public libraries in the United States and Canada reveals patterns of use in selected types of libraries. Nine tables present usage statistics. Factors that influence database use are briefly discussed. (AEF)

The University of California San Diego (UCSD) Libraries User Survey was designed to have its results in machine-readable form. Library management, anticipating the need for detailed statistics for future decision making, required that the survey results be manipulatable by library managers. Responses to the 1996 use survey were solicited from…

Analyzes the transaction logs of MAGIC, the University of Connecticut's Map and Geographic Information Center's Web accessible collection. Identifies the users of the digital collection and what information they use most. Twelve figures present statistics. (AEF)

The second of two articles on the acquisition and implementation of a large laserdisk service at Texas A&M University covers equipment and supplies, future plans, service, staffing, training of staff and patrons, and statistics. A floor plan, user instruction sheet, and news release are included. (MES)

Offers practical tips and suggestions on how to conduct user surveys to evaluate library services. Topics include how trends, such as online services impact library reference services; incorporating survey questions into reference interviews; segmenting academic and public library users; questionnaire design; measuring value; and tabulating…

Libraries at 52 U.S. colleges and universities offering engineering programs were surveyed by mail to determine how they handled the engineering information needs of off-campus, nonacademic users. Twenty-five provided usable responses. For this sample, 60.4% of the estimated service is to companies, 18.8% to consultants/entrepreneurs/inventors,…