Describes elements of the Planning for Library Services for People with Disabilities program in Massachusetts, which was developed to help libraries design programs and services to address the specific needs of a growing population of people with disabilities. Emphasizes using consumer input in plan designs. (Author/LRW)

A library building consultant discusses ways in which public libraries can plan for the participation of their libraries in the National Information Infrastructure (NII). With participants ranging from schools to agencies of local government, large volumes of information will be passing through the NII network. Public libraries will be engaged in…

Offers suggestions for libraries on how to develop a customer service plan to provide excellent service, create a positive environment for staff members, foster new and continued positive relationships with patrons, and evaluate customer service goals and objectives. Also discusses policies and building appearance. (Author/LRW)

Discusses the relationship between technology and librarianship and suggests questioning new technology, including whether it benefits the user and whether it is accessible, affordable, and cost effective. Considers Google's success, recommends that libraries become more involved in technology development, and includes a sidebar describing new…

Discusses digital library planning in light of Internet commerce and technological innovation in marketing and customer relations that are transforming user expectations about Web sites that offer products and services. Topics include user self-sufficiency; personalized service; artificial intelligence; collaborative filtering; and electronic…

This document provides the 5-year (1996-2000) library plan for public libraries in Louisiana. It identifies specific inadequacies in public library services, resources, facilities, and personnel. It identifies the people who are to be served, and reveals the geographical, sociological, economic, and educational barriers to the expanded use of…

This executive summary reports on the findings from the State Library of Florida's "Evaluation of Statewide Youth Services Program" project. The project was designed to assist the State Library of Florida in developing a long-range plan for youth services and to link the public library effort to "Blueprint 2000," the Florida…

This book presents a planning process to ensure that libraries consider all of the issues necessary to comply with the Americans with Disabilities Act, designed to work in conjunction with an already existing library plan. Libraries that complete this process will: ensure that all parts of the larger plan are inclusive; develop objectives and…

Describes the renovation of the library at Walnut Hill School for the Arts (Natick, Massachusetts). Topics discussed include initial planning; packing up the collection for storage; dealing with construction delays while maintaining some library service; moving into the new space; student and teacher reactions; and the effects on library use. (LRW)

Describes a program called Get Real 'n' Read developed by Perth (Australia) public librarians to offer adolescents a greater incentive to use the library and to improve the image of reading. Topics include demographic characteristics of the area; planning; and advertising, including donations appealing to the target audience. (LRW)

Outlines the Whole Service approach to developing a plan to meet young adult needs in libraries. Balancing service with increasingly restricted staff and funds is considered; a worksheet that addresses needs (recreation, school/homework support, personal information) and resources (physical space, staff, collection, special activities) is…

This report summarizes findings from the State Library of Florida's "Evaluation of Statewide Youth Services Program" project. The project was designed to assist the State Library of Florida in developing a long-range plan for youth services and to link the public library effort to "Blueprint 2000," the Florida education goals,…

Programming effectively meets informational, educational, and recreational needs of adult library users, but often receives less attention than other services. This program planning guide demonstrates that adult programming is an essential library service appropriate for a wide variety of libraries, and provides practical assistance in planning…

This book is a hands-on guide to the philosophy and practice of young adult services in the public libraries. The following chapters are included: (1) "Young Adult Services Philosophy," including reasons to serve teens, why teens are the way they are, who serves young adults, and how to interact with teens; (2) "Youth Participation," including…

The purpose of this paper is to consider the nature of small and rural public libraries in the United States in the light of the existing opportunities that they provide for adult lifelong learning, and to ponder the future of collaborative services. The role of the public library is explored in relation to lifelong learning, and rural libraries…