Information behavior is an important area of conceptual knowledge for reference service providers, as it provides structure for understanding users' information seeking and use. This study explores the extent to which information behavior theories, models, and concepts have been integrated into professional education for reference and information…

This review offers a critical analysis of the library and information science (LIS) literature on first-generation students (FGS) from the last 40 years. This literature demonstrates an interest in understanding the needs of FGS to serve them better, but it is often grounded in a deficit model of education that focuses on what first-generation…

In the case of libraries, archives, and museums (LAMs), the concept of convergence has become commonplace in recent time. Convergence addresses both physical spaces and the services provided. What is currently known as convergence within these institutions, should perhaps more accurately be described as reconvergence, as "in the late 1800s…

This article is an exploration of ways in which LIS educators can consider culture, heritage, and identity as a framework for becoming participatory agents of their teaching practices in the LIS classroom. To support this framework, this discussion introduces the research methodology, practitioner inquiry, as a meaningful approach to studying…

Student workers are a well-established component of academic library operations. Recently, their traditional role has expanded to include responsibilities that were previously assigned to librarians, including in-person and virtual reference support. This trend has raised concerns about service quality and highlighted the importance of adequate…

In spring semester 2009, two of the authors taught LIB 5020--Information Sources & Services to graduate library science students at Appalachian State University. The course covers information seeking patterns and provides an overview of reference services. The course is also designed to examine and evaluate library reference materials and…

Explores aspects of accuracy (in the context of question answering) in reference services. Some factors that might influence accuracy include: education, attitude, reference setting, reference collection, the nature of requests, and the patron. (57 references) (Author/AEF)

Discussion of the need for public relations in academic libraries focuses on the results of interviews with 13 library directors on the subject of public relations. Highlights include public relations training; use of academic libraries by community members; public relations activities; fund-raising; and suggestions for further research.…

Discusses reference librarians' dissatisfaction with their profession and the resulting negative attitudes toward library education, the professional literature, and the users. Teaching reference courses is suggested as a method of overcoming these negative attitudes. (Contains three references.) (LRW)

Summarizes the results of a study that identified researchable issues related to the role of libraries in the information society. Specific research questions are presented within the categories of access to information; information needs and users; libraries and education; library models; the role of public services librarians; and education and…

This handbook contains articles, guidelines, and other information from the field of library science organized into the following chapters: (1) "Libraries," including some basic figures, academic libraries, public libraries, school libraries, special libraries, national libraries, state libraries, small libraries, facilities, the past, and the…

Presents the results of a survey of library schools regarding: (1) the content of basic reference courses; (2) the extent to which electronic retrieval has been integrated into general reference courses; and (3) faculty opinions on the potential impact of electronic retrieval on the role and responsibilities of the reference librarian. (20…

Two hundred eighty-three sources are included in this bibliography dealing with libraries, archives, and librarianship in the islands of the South and Central Pacific. Twenty-six island nations are covered, with brief narrative summaries of the library situation given in some cases: (1) American Samoa, (2) Belau, (3) Cook Islands, (4) Easter…

This paper considers the provision of library and information services to disadvantaged persons in Thailand and focuses on the need to provide appropriate staff training to library staff working with these groups. The results of a number of specific projects are used as illustrative examples. The paper begins with an overview of the disadvantaged…

Reports results of a study which gathered exploratory data about reference services to library school students via a questionnaire sent to librarians, faculty, and students. Possible contradictions between the daily reality of reference work and the idealism of reference codes of ethics which demand equal service for all patrons are considered.…