The purpose of this study is to explore the realization of users' information rights (IRs) in the smart service of university libraries. Based on the LibQUAL model, principal component analysis (PCA) is used to measure the quality of smart services in university libraries. The contribution weight of various services to the realization of IRs is…

Animated maps of the library stacks were integrated into the catalog interface at Pratt Institute and into the EBSCO Discovery Service interface at Illinois State University. The mapping feature was developed for optimal automation of the update process to enable a range of library personnel to update maps and call-number ranges. The development…

This article presents an interview with SirsiDynix CEO Gary M. Rautenstrauch and newly appointed VP of library relations Berit Nelson about some of the issues that have been roiling the ILS world and the company itself, among them the recent consolidation of SirsiDynix's offices, customer service, the state of library budgets, the rise of ebooks…

Proper planning and assessment surveys of projects for academic library Web sites will not always be predictive of real world use, no matter how many responses they might receive. In this case, multiple-phase development, librarian focus groups, and patron surveys performed before implementation of such a project inaccurately overrated utility and…

The year 2011 was the PALNI (Private Academic Library Network of Indiana) consortium's "rookie season" for the implementation of Primo, the 2010 Discovery Layer 500 race winner. In this article, the authors report on their transition to the cloud within Ex Libris Ltd.'s Primo TotalCare environment: their preparation, the steps involved…

At the end of 2007, SirsiDynix introduced the first version of Symphony, its new flagship Integrated Library System (ILS). This article begins with a look at the evolution of Symphony, user reactions to Symphony, and Symphony's design and functionality. The authors, along with a team of librarians from various functional areas, have completed…

India is a huge country with a population of more than 1 billion. In India, by tradition, education and learning are highly valued. In fact, India has one of the largest higher education systems in the world, with regard to the number of institutions. Education is a necessity. It is the most effective instrument with which to imbue people with the…

Two articles describe computerized reference systems created for college libraries in New York (Cornell and SUNY Binghamton) and at the University of Virginia, respectively. (TE)

The author investigates issues faced by academic research libraries in providing virtual reference services to unaffiliated users. These libraries generally welcome visitors who use on-site collections and reference services, but are these altruistic policies feasible in a virtual environment? This paper reviews the use of virtual reference…

Contributors from five libraries--Bentley College, Boston University, the College of Charleston, the University of Wisconsin at Eau Claire, and the Resource Sharing Alliance of West Central Illinois--describe their automation projects, including staff impact; costs and funding; time and schedules; users; computer support; vendors; and consultants.…

Describes the implementation of the Western Library Network's LaserCat CD-ROM catalog in the medium-sized academic library at the University of Idaho. Selection of LaserCat, creation of a LaserCat/Information desk in the library lobby, staff training, staff reactions, and user reactions are discussed. (Nine references) (Author/MES)

Using the experiences at the Vanderbilt University libraries as illustrations, this article addresses several concerns faced by libraries as they implement CD-ROM technology: (1) funding issues; (2) using multiple discs; (3) networking; (4) staff training; (5) end user training; (6) CD-ROM, print, and online differences; and (7) product…

Describes Gopher, a microcomputer-based software program that helps users navigate through the Internet using a hierarchical menu system to locate information. The idea of client servers is discussed; benefits for libraries are described; and the use of Gopher as the basis for a campuswide information system is explained. (LRW)

Offers a perspective on changes that have occurred in academic reference librarianship since 1980. Topics include librarians' responsibilities; the changing uses of reference services by students and faculty; technological advancements; the organization of libraries, including management styles and theories; roles of libraries and librarians; and…

Reviews concerns of scholars and librarians in the area of electronic information. The function and importance of integrated scholarly information systems are discussed with examples of ways scholars are likely to acquire and integrate electronic information in the future. The impact of electronic research systems on the nature of academic…