This article updates a previous article published in 1992 that described the role of the access services manager in policy formation. Since that time, the access services department and mission has matured and evolved to a prominent position within the library organization. Technological changes and innovation in the marketplace of wired and…

Considers how privacy issues related to online profiling affect library patrons and what librarians should do to protect them. Discusses the need for a privacy policy and provides guidelines from the OECD (Organisation for Economic Cooperation and Development) privacy statement generator that can be adapted for libraries. (LRW)

Discusses privacy issues related to electronic libraries. Highlights include finding guidance and information on the Web, including the American Library Association, Center for Democracy and Technology, and the Electronic Privacy Information Center; legal responsibilities in maintaining privacy rights of patrons who access the Internet; and…

The purpose of this research was to develop a model privacy policy statement for library World Wide Web sites. First, standards of privacy protection were identified. These standards were culled from the privacy and confidentiality policies of the American Library Association, the Federal Trade Commission's online privacy reports, the guidelines…

This report is about libraries and the challenges they face in the digital world, and where the public supports, or fails to support, libraries in this time of change. Library leaders' visions for the future are compared with the public's prescriptions for libraries, derived from public opinion research. Informing the study were library leaders'…

Discusses the Wright State University (Ohio) Library policy directive on customer service, and suggests this document as a model to follow in setting up service standards or guidelines for depository-library services. Draft-depository library public-service guidelines for government information in electronic format are appended. (JAK)

This paper investigates the need for electronic provision of information, and advises that the purpose and motivation for providing electronic resources be explored before embarking on a project to provide them. Many projects at universities and other institutes have been begun arbitrarily just because there happened to be financial resources…

Discusses collection development and acquisitions in virtual, or networked, libraries. Topics include electronic versus digital libraries; philosophical issues of library acquisition; user expectations, including wants and needs; strategic planning, including resource sharing agreements, retrospective conversion, and staff training; collection…