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Peer reviewedFouty, Kathleen G. – Journal of Academic Librarianship, 1993
Examines issues regarding the privacy of information contained in patron databases that have resulted from online circulation systems. Topics discussed include library policies to protect information in patron records; ensuring compliance with policies; limiting the data collected; security authorizations; and creating and modifying patron…
Descriptors: Compliance (Legal), Confidential Records, Data Collection, Databases
Peer reviewedKibbee, Jo; Ward, David; Ma, Wei – Reference Services Review, 2002
Describes a pilot project at the University of Illinois at Urbana-Champaign reference and undergraduate libraries to test the feasibility of offering real-time online reference service via their Web site. Discusses software selection, policies and procedures, promotion and marketing, user interface, training and staffing, data collection, and…
Descriptors: Academic Libraries, Computer Interfaces, Computer Software Selection, Data Collection
