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Download full textAustin Community Coll., TX. – 1995
The Learning Resource Services (LRS) department at Austin Community College, in Texas, has developed a procedure for dealing with situations when a library user objects to items in a collection or display or protests that an item is not in the collection. First, three resources have been created to handle challenges. The LRS Materials Selection…
Descriptors: Community Colleges, Grievance Procedures, Guidelines, Learning Resources Centers
McNeil, Beth; Johnson, Denise J. – 1996
This book provides strategies for dealing with negative patron behavior in the library and presents guidelines for identifying and effectively responding to, as well as preventing a variety of behavior problems. Fifteen librarians wrote the thirteen chapters, which are divided into three sections. Part 1 deals with patrons who pose the most…
Descriptors: Academic Libraries, Behavior Problems, Crime, Guidelines
