This evaluation of Vermont's 5-year LSTA (Library Services and Technology Act) plan begins with an overall report of results in achieving goals and objectives. This section offers an overview of Vermont's geography, population, and history and use of library services. Results are then described for each of the plan's seven goals and related…

This paper discusses the impact national initiatives have had on individual higher education libraries in the United Kingdom (UK). Written from the perspective of an institutional library manager, the paper examines the interface between local electronic library provision and national developments. Individual institutions have been active in…

Libraries are moving into an era that incorporates improvements of a library's existing databases, embraces the research results of the information-seeking process, and makes fundamental improvements by adding new databases such as WordFocus. These new systems should convert the frustrated user of today's online public access catalog (OPAC) into…

Providing service to visually impaired persons can provide a special challenge to librarians. This article provides suggestions on making libraries more accessible. Both technological solutions and staff training are addressed. (Author)

The University of Washington (Seattle) developed an administrative process that integrates user needs assessment. The user-centered library is defined and assessment initiatives including policies, surveys, analysis of resource allocation, and professional development are discussed. (AEF)

Academic libraries should focus on their users as customers and develop programs to meet expectations. Discusses gaps between expectations and management's perception of expectations and suggests strategies for enhancing satisfaction, communication, and management. (AEF)

Argues that bookstores are not superior and do not pose a threat to libraries. Discusses what libraries can learn from bookstores; where bookstores fall short; low wages of bookstore clerks; misshelving problems in bookstores due to the classification system; how the library classification system can be improved; and libraries' strengths. (AEF)

To coordinate an academic-library marketing effort effectively, a comprehensive plan is essential. A traditional marketing plan consists of four activities: determining what to promote, defining target audiences, choosing type of outreach, and evaluating program. Suggestions for promotional activities, forms of publicity, and examples from the…

Discusses the importance of librarians being advocates for children and fighting for free and open access to printed and electronic information. Discusses Banned Book Week; intellectual freedom; the American Library Association's four main concerns related to the Internet--access, quality, education, and local control; and the importance of…

Discusses some of the hardware and peripherals available to people with varied disabilities as an introduction to the things that Web designers and librarians will need to take into consideration when designing a site and selecting materials. Suggests guidelines for good design and tools for increased accessibility. (AEF)

Duke University science librarians took a one-day retreat to examine operations, define goals, and explore options for achieving goals. Cost/impact analysis and decision matrix models were used to analyze each librarian's activities. The cost/impact model enabled the librarians to prioritize functions and to better deploy limited resources to…

Presents an analysis of 33 studies on rural information needs of a cluster of three Malaysian villages with no library service. Study found information needs relate to: religious information, family bonding, current affairs, health information, and education. The purposes for seeking information include: fulfillment of need to know, problem…

If libraries what influential people in their service areas to regard them as full partners in community building, libraries need to know their information needs before they do, and get the resources into their hands that will facilitate their decision-making before they realize they need it. Suggestions are provided for effective marketing of…

This document presents a "bibliographic timeline" spanning 25 years of the American Library Association (ALA), Office for Literacy and Outreach Services (OLOS). For each year (1968-1996), one or more major activities, resolutions/ALA proceedings, and/or publications involving library service to the disadvantaged are identified.…

Presents a month-by-month plan for creating support for young adult services in public libraries. Each month has an objective supported by several tasks for achieving that objective. (AEF)