This paper suggests that by 2004, the traditional public libraries will have ceased to exist and new, attractive future libraries will have taken their place. The Libraries 2040 project of the Netherlands is initiating seven different libraries of the future. The Brabant library is the "ultimate library of the future" for the Dutch…

The number of elderly people in Denmark continues to grow, which means there is an increasing need for special library services to those elderly who are not able to come to the library because of physical or mental limitations. This paper uses the practices of Sollerod Public Libraries (Sollerod, Denmark) to frame the discussion of the following:…

Highlights events of the 1997 conferences sponsored by the Wisconsin Library Association Support Staff Section. Discusses keynote presentations on attitudes of library personnel and the importance of working with change and presentations on the areas of diversity, communication, the Internet, and humor. (AEF)

Presents four challenges faced by libraries and proposes research designs to address each of them. The challenges involve: invisible infrastructure; content and collections; preservation and access; and institutional boundaries. Proposes a mixture of research methods that includes surveys, case studies, documentary analyses, and policy analyses.…

Examines how the libraries of Dade, Broward, and Collier counties have responded with user-centered services to meet the diverse needs of South Florida's Hispanic population. The services are tailored to each system's population, provide services integral to ongoing operations, establish outreach efforts, and bring library services to the people.…

Reference librarians can adapt services for older adults through interviews using interpersonal communication skills. Reader's advisory services, programming, and outreach activities should be focused to target older adult users. Information about issues of family relationships, health, housing, legal and financial affairs, and leisure can be…

Reference librarians must determine the unique information needs of patrons and develop and market appropriate collections and services. The changing instructional paradigm in education provides an opportunity for encouraging information use and literacy for the educational community. Discussion includes information seeking and library use by…

Examines issues and trends surrounding the changing library environment, and how changes have influenced the role of librarians. Analysis of the library environment in the past, present, and future included four elements: (1) role of the librarian; (2) library collections; (3) technologies; and (4) users' needs. (AEF)

Based on the authors' experiences as catalog, reference, and network resources librarians, this paper examines traditional methods of operation and the emerging blending of duties and the effects on individuals and the profession. Examines changing demands on library users as a cause for the blurring lines. Concludes that catalogers and reference…

Examines a new approach to measuring service quality--conducted at Yale University's libraries--one that produces findings useful for local planning and decision making. The goal is to probe the service attributes of greatest potential to both actual customers and service providers. The setting for this study was Yale University. (AEF)

Examines how to determine the best model of reference service. Highlights include: libraries and community; components of reference service; inherent values of reference service; conflicting values and models of service; technology and change; new models and old values; and the "right" model of reference service. (AEF)

The purpose of this study was to determine norms against which the characteristics of community library services could be tested. The five oldest community libraries in the Pinetown (South Africa) public library system were examined. Results showed that certain public library systems, like Pinetown, have made significant progress toward becoming…

Illinois Wesleyan University's Ames Library opened in January 2002. The vision for this library focused on creating a user-centered arrangement of information regardless of format. Much of the library's collection was integrated during the move to the new building; however, several discrete collections remain separate. This article will discuss…

Three sources indicated the need for designing a usability study of the Western Michigan University Libraries' Web site: the results of the 2004 LibQUAL+ survey; the completion of the library's new strategic planning document; and suggestions by library customers and library staff. LibQUAL+ findings and customer comments suggested customers…

As new technologies, changing patron needs, and fluctuations in funding continue to affect libraries of all types and sizes, library administrators and managers realize the need to reevaluate the structure and staffing of their organizations. This book prescribes the steps for moving from traditional to renewed library, including planning,…