Small public libraries can deliver service like big libraries, without sacrificing hometown warmth and charm. By borrowing strategies used by successful small businesses in the private sector, defining goals and exploiting low cost technologies, small public libraries can serve customer wants as well as much larger institutions. Responding to just…

Discusses women's information needs and the lack of published literature and research on this topic. Identifies subjects of interest, as well as current trends in commercial electronic information systems and telecommunications that make the issue of information needs research and analysis urgent. (Author/AEF)

Branches in shopping malls help build community by attracting new patrons to the library. They help libraries offer exciting new venues with a retail-like approach and raise awareness of the work libraries are doing. In some cases, though not at Glendale, the library is more cost-effective owing to the smaller space used to serve patrons. These…

Globalization provides the contextual framework for cultural changes in the library user group. In order to be more effective, and realistically, more client-focused, the reference librarian is challenged to ask again "Who is my client?" in this changing context. This paper presents a positive and practical response to cultural change…

This report summarizes the American Memory User Evaluation conducted during 1991-1993 in over 40 locations around the United States. The findings are based on 1800 user questionnaires, 120 user interviews, and more than 40 site visits by Library staff. American Memory describes the concept of providing electronic versions of selected Library of…

This book, emphasizing service to users, includes 10 chapters by different librarians who have had experience as practitioners. Chapters are: (1) "Avoiding the Seven Deadly Sins, or Technology and the Future of Library Service in Academic Libraries" (Michael Gorman); (2) "The Gateway Library: Rethinking Undergraduate Services" (Lizabeth A.…

Arguing that library and information needs should be met at the national, rather than at the local level, this report analyzes ways to meet these needs with special reference to the role of national libraries. The first two chapters highlight such library and information concerns as: (1) collection and preservation of documents of national…

This paper discusses the establishment of a research service in the Norwegian parliament. The first section presents some general assumptions regarding a research service in parliament. The second section describes the first initiative, a mandate in the 1970s to establish a commission to clarify the need for such a service. The third section…

Suggests steps in creating administrative support for serving young adults in public libraries. The steps are to determine what services are wanted, and where support is to come from; reasons for serving young adults and priority of library needs and wants; and strategies to generate support. (JMV)

Discusses the creation of library computer information systems and shows the four phases incorporated by successful projects. Highlights include phase I: demonstrating a need for a new system; phase II: the development environment; phase III: guidelines to ensure the system will be useful; and phase IV: implementation and acceptance of the new…

Describes several Peace Corps volunteers' experiences in establishing libraries in developing countries. Discusses how the service teaches global diversity and trains librarians to recognize needs and address them. Presents recommendations by returned Peace Corps volunteers for developing sustainable library plans for communities in developing…

Describes the development of the ResIDe Electronic Library at the University of the West of England, Bristol. Analyzes potential of the system to increase economy, efficiency and effectiveness in library services and relates it to how the needs of sponsors and students can be met. (Author/LRW)

Reviews the planning, implementation, and evaluation of the library guides project, a customer service project at the New Canaan Library (Connecticut). Volunteers answered basic, single-component reference questions, allowing library professionals to give greater time and effort to more complex questions. (JMV)

This report provides information on South Carolina's Library Services and Construction Act (LSCA) projects for fiscal year 1995. It includes: copies of applications for federal assistance and grant award notifications; a list of LSCA staff and responsibilities; a fiscal breakdown for Titles I and III that itemizes spending on activities within…

This report provides information on South Carolina's Library Services and Construction Act (LSCA) projects for fiscal year 1996. It includes: copies of applications for federal assistance and grant award notifications; a list of LSCA staff and responsibilities; a fiscal breakdown for Titles I and III that itemizes spending on activities within…