Discusses how reengineering can be applied to user services in libraries; identifies trends affecting library user services operations; and describes the reengineering effort at Rice University (Texas) where services have been transformed through collaboration between the library and computing services. (AEF)

Describes the Hosseinieh Ershad Public Library, a model library established in Iran after the Islamic Revolution that contains a predominant religious collection. Reviews the library's historical background, current cataloging system, collections and their circulation, services to blind patrons and children, funding and staff. Photographs of the…

Academic libraries are at a crossroads, facing increasing competition from other student services within their institutions and from commercial entities that duplicate their services. Examining some broader trends in education leads to suggestions as to how libraries might re-examine legacy services and assumptions and consider new directions.…

This study focuses on college and university library services provided to distance education students and a content analysis of library Web sites. The Web sites chosen were categorized by the amount of distance education the institution offered to students. Results indicated that the size of the institution had the strongest correlation to library…

From classroom, to study space, to collaborative work or laboratories, students seek spatial, social, and intellectual connections, and most importantly, they seek the right space at the right time. The challenge for libraries is to provide different types of integrated spaces that balance the need to reflect and to absorb with the need to…

This 5-year plan for the improvement of library service in Louisiana identifies specific existing inadequacies and presents specific goals and objectives as part of an overall plan to overcome barriers to the best possible library service in the state. It is noted that, in Louisiana, the State Library does not have administrative authority over…

Information services managers have a responsibility to provide the best information delivery possible. The basic principles of total quality management can be used by information professionals to help justify library funding through the creation of an environment where customer-patron satisfaction is paramount. This book reveals how to apply the…

Strengthening technology in Louisiana's public libraries will support equitable and convenient access to electronic information resources for all citizens at library sites, in homes, and in business. The plan presented in this document is intended to enhance and expand technology in the state's public libraries. After discussion of the crucial…

When the Johnson County Library (Shawnee Mission, Kansas) went the extra mile to comply with the Americans with Disabilities Act (ADA), an intensive program of building modification, new equipment acquisition, staff education, and community-awareness promotion was the result. A Disabilities Awareness Month was also launched. (AEF)

For libraries to succeed, a clear understanding of what services are in demand is necessary. The SWOT analysis technique for evaluating an organization's strengths, weaknesses, opportunities, and threats is examined, and barriers to effective diagnosis are discussed. (AEF)

Under the Library Services and Construction Act, the InfoPeople project was created allowing 182 California public libraries to receive Internet workstations. This article discusses guidelines for grant application for this project, the relationship between participating libraries and their communities, workstation equipment, access to the…

Describes the general situation of information services in rural public libraries in the context of the changing nature of rural America. Highlights include the development of rural communities and libraries; public expectations and information needs; barriers to information access; and examples of successful rural reference services. (Contains 31…

Description of a Canadian research and development project that involved the development of a library information system which would satisfy the needs of a variety of libraries focuses on the technological aspects of the system. Data manipulation is discussed, software is described, standards are considered, and customer requirements are examined.…

A study of how patrons think and behave as they seek information at a major research library (Johns Hopkins University) reveals the need to provide the kinds of services and programs that meet the actual needs and preferences of patrons. Focusing on what librarians think is needed can result in poor service. (Author)

In a large-scale user survey at Washington State University (WSU), respondents rated current services, print materials, and electronic resources, and prioritized those services and resources in terms of importance to their work (outlined in appendix). Respondents also ranked services and resources that might be offered. User profiles were…