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Paulus, Amy R. – Journal of Access Services, 2014
The Main Library Service Desk is a one-stop academic help center located between a newly renovated student-focused space called the Learning Commons and the library collections. Services began with the first day of classes, August 26, 2013, and assessment has been ongoing, in part due to the availability of data. Staffing levels, staffing hours,…
Descriptors: Decision Making, Academic Libraries, Library Services, User Needs (Information)
Singer, Carol A. – ALA Editions, 2012
Whether a library's reference collection is large or small, it needs constant attention. Singer's book offers information and insight on best practices for reference collection management, no matter the size, and shows why managing without a plan is a recipe for clutter and confusion. In this very practical guide, reference librarians will learn:…
Descriptors: Reference Materials, Library Services, Fundamental Concepts, Reference Services