Emanating from the ground-breaking Library Impact Data Project, the aim of the Roving Librarian project first initiated in 2011 was to offer personalized help outside of the traditional library to library non-users in social or academic settings using Android and the iPad tablets. It was thought that the portability and flexibility of these…

This article reports upon the assessment and research activities undertaken by a research group of faculty librarians at Hunter College regarding the perceptions, awareness, and usage of library services by non-librarian faculty members. Given the initial directive to measure faculty satisfaction with library services, the research group developed…

This paper applied Grey Relational Analysis (GRA) to Quality Function Deployment (QFD) to identify service improvement techniques for an academic library. First, reader needs and their importance, and satisfaction degrees were examined via questionnaires. Second, the service improvement techniques for satisfying the reader needs were developed by…

The study carried out at Makerere University and Uganda Martyrs University in 2010 aimed at providing strategies for enhanced distance learning library services in terms of convenience and adequacy. The study adopted a cross sectional descriptive survey design. The study revealed services provided in branch libraries in Ugandan universities were…

This study explores the library needs of students and tutors of Allama Iqbal Open University (AIOU), utilization level of the library facilities and resources, the problems in the use of library, and suggestions for improvement of library facilities for students and tutors. Data collected from 4080 students and 526 tutors belonging to 15 different…

This paper considers the results of an online questionnaire survey that collected user data on e-book collections held at Essex County Libraries over a two-year period between April 2004 and June 2006. The research was funded by the Laser Foundation, 1 and specifically considered e-book collections held on Personal Digital Assistant (PDA) devices,…

Describes a study of the online search service at a university in Saudi Arabia which used personal interviews and questionnaires to evaluate the demand from faculty in different institutions and departments and to discover which subjects were requested the most. Guidelines for improvements to the service are proposed. (Contains seven references.)…

Describes the planning, design, and service issues involved in the successful transition from a closed reserve collection to an open, self-serve reserve room. A questionnaire answered by 200 patrons revealed a high level of satisfaction with the new system, indicated a need for more photocopiers, identified reserve materials used most frequently,…

The Research Library Group's (RLG) 1985 Conoco Study was designed to measure the possibilities for resource sharing among members. Study of German literature and geology collections showed possibilities for considerable sharing; however, in practice, library acquisitions are based on local needs, and no organized cooperative collection development…

Three sources indicated the need for designing a usability study of the Western Michigan University Libraries' Web site: the results of the 2004 LibQUAL+ survey; the completion of the library's new strategic planning document; and suggestions by library customers and library staff. LibQUAL+ findings and customer comments suggested customers…

Twelve online searchers in several reference departments in a major urban university library were interviewed to identify the criteria that are present in successful searches from the searcher's perspective. The study was designed to show that successful searching requires active participation by both the searcher and the patron throughout the…

This document contains the results of a 1994 survey on the use of user surveys by ARL (Association of Research Libraries) members. Of the responding libraries, 68% had conducted user surveys in the last 5 years. A number of these libraries (20%) reported conducting surveys at regular intervals ranging from every year to every five years. The…

Analysis of user surveys at Texas A&M University indicated service is rated highest at the reference desk with 80.4% satisfied, while 55.3% found what they needed at the information desk and 55.3% in the database room. Although the information desk referred 62.5% to other sources, only 46.4% were satisfied with the referral. Includes survey…

A survey of acquired immune deficiency syndrome (AIDS) information in libraries measured scope of information, scope of reference and referral patterns, and librarians' opinions on the adequacy of AIDS information relative to patron needs and community education. Librarians should take an active role in developing collections and networks about…

Surveyed academic, corporate, and public libraries about their utilization of CD-ROMs and application of information technology. Results show that almost half of the surveyed libraries have over five computers with CD-ROMs and that most are technologically ready to meet patron information needs via facsimiles and electronic mail. (JMV)