When looking for ways to improve library services, we considered what data sources were readily available to us and how we could harvest and use this data. We investigated three years of chat reference statistics at Central Michigan University, a large research institution, to gain a better understanding of our patrons' chat behavior. We then…

In 2011 the University of Wollongong Library undertook a significant review of its Resource Sharing services. This was prompted by constraints in the systems supporting this service, changes to the Library's key suppliers, Infotrieve Australia and the British Library Document Supply Service, and the need to deliver effective library services…

This article describes how York University analyzed the results from its 2010-11 implementation of the Measuring the Impact of Networked Electronic Services for Libraries survey to measure value of investments in e-resources. The results were assessed through two variables: e-resources used by faculty when carrying out funded and non-funded…

Public library service is a critical service that must be preserved. Despite a current (FY08) budget cut of $5 million and the threat of reductions of nearly $20 million more in the next budget, the Queens Library has maintained massive and excellent programs of service and incredibly high levels of use by a public that lines up at every one of…

This article reports the findings of a library user satisfaction survey of graduate students conducted by the library staff at South Carolina State University. The survey evaluated the effectiveness of the library's programs, resources, and services in meeting the informational needs of graduate students at this institution. The objectives of the…

A survey of the faculty and students of the University of Akron (Ohio) School of Law was conducted to ascertain their use and perceptions of the efficiency of the School of Law Library. Results demonstrate the importance of the library in meeting the information and research needs of both groups. Several common threads of dissatisfaction are…

Discusses the evaluation, design, and objectives of the Distributed Library Initiative at the Massachusetts Institute of Technology (MIT), an ongoing project collaboratively designed by MIT Information Systems and the MIT Libraries to provide students and faculty with easy access to leading electronic technologies for research and educational…

The report provides an overview of the findings, analysis, and conclusions of the external evaluation of the effectiveness of Alberta Education Library Services conducted between September 1985 and March 1986 under the guidance of the Library Services Evaluation Steering Committee (Phase 2 of the evaluation and planning process initiated in 1985…

Wisconsin's Interlibrary Library Loan Task Force was created in 1994 to identify and discuss effective patterns and methods of sharing resources among libraries of all types in Wisconsin and to determine the direction that different organizational levels should take in resource sharing, and to evaluate existing state-wide resource-sharing…

The report presents the findings, analysis, and conclusions of the external evaluation of the effectiveness of Alberta Education Library Services conducted between September 1985 and March 1986 under the guidance of the Library Services Evaluation Steering Committee (Phase 2 of the evaluation and planning process initiated in 1985 to clarify the…

Academic liaison--the two-way communication between a particular academic area and the library, focused through an individual or group of library staff--has received little attention in the debate about performance measurement. Changes have taken place in higher education libraries in both scale, with the growth of student numbers, and intent,…