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Peer reviewedCrews, Kenneth D. – Library and Information Science Research, 1988
Discusses the accuracy of reference service in libraries as measured by evaluating answers that reference librarians give to factual questions. More than 30 reference accuracy studies are analyzed, variables explored in each study are examined, further research needs are described, and suggestions for improving service quality for reference…
Descriptors: Librarians, Library Research, Library Services, Literature Reviews
Peer reviewedSchloman, Barbara F.; And Others – RQ, 1989
Describes a survey that profiles faculty use and perceptions of the academic library and identifies specific predictors of faculty perceptions of library performance. Differences by rank and academic area are highlighted, and then used to develop action plans for overall liaison programs and for individual liaisons between libraries and…
Descriptors: Academic Libraries, Academic Rank (Professional), College Faculty, Higher Education
