A survey designed to ascertain user expectations and satisfaction with interlibrary loan service was conducted in 1992 of a 20% sample of interlibrary loan users at Middleton Library of Louisiana State University. Findings indicated a high level of user satisfaction. (Author/JKP)

Summarizes the highlights of a report on the results of a 1989 survey conducted by the National Center for Education Statistics (NCES) to obtain current information on the availability and usage of services for children in public libraries. The design of the questionnaire and unasked questions for future research are mentioned. (EAM)

Describes a survey of public library users that examined three issues related to the marketing of public library services to seniors: (1) the identification of the market segment; (2) the feasibility of various approaches to service development; and (3) the level of existing public support and strategies for successfully promoting these services.…

Presents highlights of a survey conducted for the National Library of Canada to identify information needs of teacher- librarians. Questions included use of National Library services, information sought outside the school library, type of information school libraries were unable to locate, use of interlibrary loan, use and potential use of…

This paper presents a discussion of what reference librarians require with regard to the bibliographic control of networked resources, based on 200 responses to a survey of U.S. reference providers and on comments made at an open meeting on this topic sponsored by the Library of Congress at the July 2000 American Library Association Annual…

This paper reports on a 1999 study of services to visually impaired users in United Kingdom (U.K.) public libraries. Data were gathered using a mail questionnaire survey of all U.K. public library authorities: 208 in all, of whom 141 responded. Findings are reported in the following areas: (1) information needs; (2) the context of the provision of…

An Association of Research Libraries survey of Alabama public university libraries revealed that disabled populations on campuses were not being served; 27 questions were divided into categories of general information, management and training, space, and general services. Reasons for lack of preparation included lack of knowledge and funding. The…

Presents an annotated bibliography of 33 reference items--including several CD-ROM products--published during 1991-92 that were recommended by librarians. Materials are listed in the following areas: general works; business, science, and technology; fine arts; history and genealogy; medicine and health; and social sciences and humanities. A…

Discusses results of a survey of factors influencing database use in public libraries. Highlights the importance of content; ease of use; and importance of instruction. Tabulates importance indications for number and location of workstations, library hours, availability of remote login, usefulness and quality of content, lack of other databases,…

Describes the use of focus groups to determine young adult needs in public libraries, based on experiences at the Johnson County Library system in Kansas City. Highlights include the benefits of focus groups over surveys, time involvement, how to design questions to ask, and compiling data. (LRW)

This study was launched to address concerns about the needs of after-hours users going unmet at the Cleveland (Ohio) Clinic Foundation Library Services Department. The collection itself is available for use on the premises by clinic employees 24 hours a day, but employees do not remain on site to provide assistance, materials may not be signed out…

Relatively diminishing financial resources and increasing user expectations are combining to create a new emphasis for the traditional research library. This paper reports on the development of a pilot project at a large research library that explored the relationship between evaluation and assessment to determine how both the institution and the…

In 1993, the Phoenix Public Library's Special Needs Center conducted a needs assessment by surveying current and past library users and staff to determine what improvements in services were needed for patrons having all types of disabilities. The needs assessment process, general findings, and rewards of engaging in this project are described.…

Discusses methods used at the University of Washington libraries to assess user needs, satisfaction, and library performance. Describes the triennial user surveys used in the past as well as the new ARL's (Association of Research Libraries) LibQUAL+ methodology that focused on quality of service and library support through a Web-based survey.…

This study focuses on library programs and services geared towards infants and toddlers, ages birth to three years old. The population chosen for this descriptive survey was Ohio's public libraries. Sampling from among the institutions was accomplished using a stratified disproportionate technique, with the libraries grouped into strata by size:…