Describes elements of the Planning for Library Services for People with Disabilities program in Massachusetts, which was developed to help libraries design programs and services to address the specific needs of a growing population of people with disabilities. Emphasizes using consumer input in plan designs. (Author/LRW)

This action plan for the Caroline County (MD) Public Library describes the key elements of library service for the 1985-86 fiscal year, derived from the library's long range plan for 1985-90. Objectives, strategies, activities, and timetables for accomplishing the following goals are outlined: (1) citizens of the county will increasingly meet…

Describes a books by mail program developed by the San Francisco (California) Public Library to extend free mail service to homebound patrons, including both older users and users with disabilities. Discusses previous library service; planning, including working with the Postal Service; and costs. (LRW)

The second of two articles on setting up a CD-ROM work area in a library considers access to the discs, including security, distribution alternatives, and limiting access; user needs, including needs of novice and expert searchers, troubleshooting, and instruction; distance from printed reference tools; and other issues, including printing,…

Describes procedures used by the St. Paul Public Library (Minnesota) to gather input from patrons to use in developing a new strategic plan. The use of group interviews and a survey to identify which roles of the library were important to users and which services supported each role is explained. (two references) (LRW)

Small public libraries can deliver service like big libraries, without sacrificing hometown warmth and charm. By borrowing strategies used by successful small businesses in the private sector, defining goals and exploiting low cost technologies, small public libraries can serve customer wants as well as much larger institutions. Responding to just…

Suggests steps in creating administrative support for serving young adults in public libraries. The steps are to determine what services are wanted, and where support is to come from; reasons for serving young adults and priority of library needs and wants; and strategies to generate support. (JMV)

Considers ways in which library services can be more proactive in today's networked-computer environment. Discusses how to find and use patterns of behavior, such as borrowing behavior and profiles of patrons' interests; making a CD-ROM with information describing the library's services and products; and reviving telephone reference. (LRW)

Describes the development of the ResIDe Electronic Library at the University of the West of England, Bristol. Analyzes potential of the system to increase economy, efficiency and effectiveness in library services and relates it to how the needs of sponsors and students can be met. (Author/LRW)

Reviews the planning, implementation, and evaluation of the library guides project, a customer service project at the New Canaan Library (Connecticut). Volunteers answered basic, single-component reference questions, allowing library professionals to give greater time and effort to more complex questions. (JMV)

This book presents a planning process to ensure that libraries consider all of the issues necessary to comply with the Americans with Disabilities Act, designed to work in conjunction with an already existing library plan. Libraries that complete this process will: ensure that all parts of the larger plan are inclusive; develop objectives and…

Several reference librarians respond to the Hernon and McClure study on the accuracy of library reference services. Highlights include problems with the methodology used (unobtrusive observation), and performance factors not addressed by the study. Comments by Hernon and McClure address these responses and ways to improve reference services are…

This 1998-99 annual report for the Kentucky Department for Libraries and Archives begins with messages from the state Cabinet Secretary of Education, Arts and Humanities and the State Librarian and Commissioner. The department's mission statement, vision statement, and core values/guiding principles are then presented. Objectives and focus group…

Proposes steps to help libraries improve services for a growing older adult population. Suggested actions include talking with gerontological professionals, implementing an agenda to address issues affecting older adult information needs, and promoting greater interagency cooperation among individuals and groups who work with the aging. (JMV)

Outlines the Whole Service approach to developing a plan to meet young adult needs in libraries. Balancing service with increasingly restricted staff and funds is considered; a worksheet that addresses needs (recreation, school/homework support, personal information) and resources (physical space, staff, collection, special activities) is…