This book, emphasizing service to users, includes 10 chapters by different librarians who have had experience as practitioners. Chapters are: (1) "Avoiding the Seven Deadly Sins, or Technology and the Future of Library Service in Academic Libraries" (Michael Gorman); (2) "The Gateway Library: Rethinking Undergraduate Services" (Lizabeth A.…

Discusses early developments in the Online Computer Library Center (OCLC) interlibrary loan, including use of OCLC for verification and request transmittal, improved service to patrons, internal cost control, affect on work flow and borrowing patterns. Describes advances in OCLC, including internationalization, electronic information access,…

Describes three projects implemented by the Southern Illinois University at Carbondale's library that are designed to empower the patron: (1) patron-initiated borrowing; (2) Interlibrary Loan Link on FirstSearch databases; and (3) implementation of Web-based interlibrary loan request forms. Explains the role of institutional support and…

The Draper Laboratory Library created the Draper Gopher in response to the following factors: library downsizing, the computer services department's changing role, customer needs, and developments in technology affecting the information environment. Results of its implementation include user-focused reference services; increased interlibrary loan…

The long range plan provides for the orderly establishment and expansion of programs needed to carry out the objectives of the Texas State Library. The following five major development goals were identified for the 1994-1997 period: (1) improve library services and increase library resources through financial support; (2) make materials and…

Illustrates the ethical dilemmas of library collection development through three specific examples related to scholarly communication, including the ongoing effort by publishers to use licensing contracts to abolish interlibrary loans for information in electronic format. Considers information needs of clients versus optimizing public access to…

This study was performed to help answer questions surrounding the use of interlibrary loan data as a component in selecting periodicals to add to the subscription base of the Penrose Library at the University of Denver (Colorado). Few subscriptions were placed in this library in the 1980s that were not driven by interlibrary loan requests. If…

Explores the question of the cost effectiveness of ownership versus access to low-use serials using data collected during a use study at the State University of New York at Albany and from a national cost study. Discussion includes interlibrary loan, document delivery services, and the impact of cancellations on user's needs. (LRW)

Briefly describes the elements of document delivery and provides an introduction to four articles that discuss the planning and process of implementing document delivery in four university libraries. Major themes discussed include collection-development issues; user needs and expectations; and the reorganization of the libraries to incorporate…

Examines the role of commercial document delivery. Discusses interlibrary loan (ILL); access versus ownership decision making; degree of use and patron use of commercial document delivery; and use of library materials funds. Concludes that document delivery will not totally replace ownership or ILL, but that it is becoming more important because…

The effectiveness of the following methods for identifying college students' serials needs for collection development purposes is compared: reshelving/ILL; bibliography; and survey. Bibliographies of student projects or student surveys provided the most comprehensive evaluation. Four diagrams depict data. (AEF)

As the price of scientific publications soars to Olympian heights, it becomes imperative to base selection decisions on reliable measures for potential use of the prospective titles. A systematic examination of interlibrary loan (ILL) requests should yield hard facts as to the nature of requests and areas of specialization most dependent upon…

Discusses the need to develop new models for collection development in academic libraries, based on experiences at the University of Arizona. Highlights include changes in the organizational chart; focusing on users' information goals and needs; integrative services; shared resources; interlibrary loans; digital technology; and funding. (LRW)

Survey of science faculty at Arizona State University and Washington State University on interlibrary loan (ILL) usage revealed a need for journals unavailable in the university library but a tendency to bypass ILL to obtain them. More efficient document delivery services are needed if subscriptions are canceled. (21 references) (LAE)

This plan meets the requirements of the Library Services and Construction Act (LSCA) but is also designed to help identify the needs and problems of libraries in the state of Nevada and to determine the possibilities of meeting those needs. It is intended to provide a broad framework for statewide planning activities. There are currently 24 public…