This article features the University of Liverpool's arts and humanities library, which applies a new search tool to improve the user experience. In nearly every way imaginable, the Sydney Jones Library and the Harold Cohen Library--the university's two libraries that serve science, engineering, and medical students--support the lives of their…

This article presents a case study in user-centered design that explores the needs and preferences of undergraduate users. An analysis of LibQual+ and other user surveys, interviews with public service staff, and a formal American with Disabilities Act accessibility review served as the basis for planning a redesign of the Brown University…

This bibliography on users' machine-assisted information seeking behavior was compiled by the American Library Association's Reference and User Services Association (RUSA) Machine-Assisted Reference Section (MARS). Includes adoption of technology; digital library services; hypertext; interface design; models and theory; relevance; resource…