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Lavin, Michael R. – Reference Librarian, 1995
Identifies some of the distinguishing characteristics of business information and examines their impact on reference transactions. Topics include characteristics of business patrons; question negotiation; dealing with patrons' expectations; helping patrons devise a search strategy; understanding search results; requisite skills for business…
Descriptors: Job Skills, Librarians, Library Policy, Library Services
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Strife, Mary L. – Reference Librarian, 1994
Considers ethical issues faced by special libraries concerning access to information and the needs of clients, the organization, and society. Topics discussed include collection development policies; physical access; user fees; organizational loyalty versus intellectual freedom; social responsibility; and personal values. (Contains 10 references.)…
Descriptors: Access to Information, Ethics, Information Needs, Intellectual Freedom
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Grealy, Deborah S. – Reference Librarian, 1997
Argues that today's technology supplements traditional means of scholarship and communication. Discusses University of Denver's policy of technology implementation, information technology, interdisciplinarity, changing library environment, information usage and control, and costs. Concludes that future libraries will be defined not by technology…
Descriptors: Academic Libraries, Change, Costs, Futures (of Society)