This paper develops two models of the reference interview: (1) the Need-Oriented Model, which emphasizes identifying the client's information needs and allows for a broad-ranging diagnostic interview; and (2) the Question-Oriented Model, which is constrained by the client's initial question and focuses on refining that specific question,…

This study examined the importance of negative searching, or searching to discover topics not previously explored in writing, and its oversight in the library literature. A survey of university faculty revealed a tendency to view negative searching as necessary to scholarly endeavors, but an online literature search showed little discussion of…

Provides an overview of issues relating to library services to linguistic, ethnic, and cultural minorities. Following a clarification of the terminology used, the process of immigration is addressed. The role of public libraries in this area and implications for professional associations are then discussed. Twenty-one references are listed. (MES)

Argues that unless issues of machine help and human help are given explicit attention by the library profession, the disappearance of human help in patron assistance without input is likely. Discusses convergent commercial- and academic-sector trends, implications for the profession, and three policy alternatives. Presents a patron self-help…

This task force report proposes a plan for providing campus-quality library services to students at three sites of Western Kentucky University's extended campus program which would offer access to main library services and collections rather than the traditional assembling of additional library collections in off-site locations. Elements of the…

These guidelines for library services designed to meet the particular needs of older adults cover special library materials, outreach programs, utilization of older adults as volunteers and employees, relationships with other agencies, and including this population in library planning and resource allocations. (CLB)

Infrastructures and competitiveness are considered in the context of library networking, library service, and economic development in the state of North Carolina. The North Carolina Information Network, a network developed and maintained by the state library and responsive to the needs of the nonlibrary community, is described. (MES)

Past studies that apply the sociological definition of professionalism to librarianship are summarized, and recent criticisms of this definition are investigated. Alternative models of professionalism and concepts of theoretical knowledge and service are discussed, and a reexamination of the professional nature of librarians' work is proposed. (23…

This guide to functions to consider in selecting an academic library automation system to operate in a networked environment covers (1) the current academic networking environment; (2) library automation hardware and software platforms; (3) user interface requirements for public access; and (4) security and authentication. (10 references) (MES)

Briefly describes DIALOG OnDisc and gives an example of an actual search of the ERIC database using this system. The screen displays and search commands are used to illustrate the differences between the easy menu search method provided for novice users and the command search method provided for experienced users. (CLB)

Discusses the role of the academic library in the support of nontraditional students, and offers several suggestions for effectively reacquainting these students with the library and developing their research skills. (CLB)

Three beliefs about library networks are discussed and shown to be myths: i.e., networks save money, blur the lines between technical and public services, and, by breaking down barriers between libraries, will move the profession from a philosophy of ownership to one of access. (EM)

The document organization skills of librarians can be used to provide information management for computerized databases within corporations. Librarians should be exploring these career opportunities. (CLB)

This book presents a planning process to ensure that libraries consider all of the issues necessary to comply with the Americans with Disabilities Act, designed to work in conjunction with an already existing library plan. Libraries that complete this process will: ensure that all parts of the larger plan are inclusive; develop objectives and…

Several reference librarians respond to the Hernon and McClure study on the accuracy of library reference services. Highlights include problems with the methodology used (unobtrusive observation), and performance factors not addressed by the study. Comments by Hernon and McClure address these responses and ways to improve reference services are…