Research in academic libraries has recently seen an increase in the use of ethnographic-based methods to collect data. Primarily used to learn about library users and their interaction with spaces and resources, the methods are proving particularly useful to academic libraries. The data ethnographic methods retrieve is rich, context specific, and…

Libraries, long the heart of academic life, nonetheless have been perceived as a passive space for physical resources and quiet study. Changes in the dissemination of information, as well as teaching and learning methods that focus on high-impact practices, have driven library staff to reimagine the physical buildings of libraries. To meet the new…

The authors investigated quantitative methods of collection use analysis employing library data that are available in ILS and ILL systems to better understand library collection use and user needs. For the purpose of the study, the authors extracted circulation and ILL records from the library's systems using data-mining techniques. By comparing…

This paper explores the patterns of use of print materials and digital resources in an undergraduate library in a Chilean university, by the students' discipline and year of study. A quantitative analysis was carried out, including descriptive analysis of contingency tables, chi-squared tests, t-tests, and multiple linear regressions. The results…

This case study presents the experiences of a newly hired distance learning librarian at a large academic library. Faced with taking over a position that lacked a dedicated staff member for two years, the librarian wanted to understand the current state of services. In the course of investigating and collecting data and while working through…

This cross-sectional survey focused on faculty use and knowledge of author identifiers and researcher networking systems, and professional use of social media, at a large state university. Results from 296 completed faculty surveys representing all disciplines (9.3% response rate) show low levels of awareness and variable resource preferences. The…

Journal usage in the Department of Polymer Science at the University of Akron from 2006 to 2011 was determined by counting citations within faculty-supervised dissertations and faculty publications. Ranked title lists were created and correlations between journal usage in faculty publications and faculty-supervised dissertations were measured…

St. John Fisher College's Lavery Library's Access Services and Systems departments began a pilot project in which students with overdue fines tested usability of library Web sites in exchange for fine waivers. Circulation staff promoted the program and redeemed fine waiver vouchers at the Checkout Desk, while Systems staff administered testing and…

The OhioLINK consortium and OCLC Research collected and analyzed circulation data for libraries within the consortium. The study, which examines the circulation of 28,475,701 items from more than 100 academic libraries, is the largest and most diverse compilation of academic usage data for books ever collected. The authors outline the study…

Journey mapping, a method of collecting data that illustrates individuals' paths toward a specific goal, was originally developed for use in retail/customer service environments. Much of the literature describes its application in examining customer behavior when navigating merchants' Websites, allowing researchers to examine the effectiveness,…

This study analysed the usage of Web 2.0 and Library 2.0 tools by librarians in Kwara State academic libraries. A sample of 40 librarians was surveyed through total enumeration sampling technique from four different tertiary education institutions libraries in Kwara State, Nigeria. Questionnaire was used for the collection of data. The collected…

Many academic libraries have actively sought to articulate their value to campus stakeholders for well over a decade, and this demonstration of utility has become even more necessary as college and university budgets are scrutinized and even imperiled. This article will examine the experience of several academic libraries that have sought multiple…

Academic libraries are spending considerable time and study on redesigning spaces. The use of technology is often an important part of these redesigned spaces. The space redesign goals at F. D. Bluford Library focus on creating open, activity-promoting, colorful spaces that are designed to be attractive to students. The goals also focus on…

Participatory and anthropological studies have blended with library customer service design and feedback practices as ways to engage users in deeper and more meaningful conversations about their needs. Formal user studies can be cumbersome, expensive, and time consuming however. Sometimes asking a simple question will work just as effectively in…

Growth of their college's off-campus and online course offerings led librarians at SUNY Oswego to run usability tests with off-campus students to compensate for a lack of responses from this population during earlier usability testing. Constraints on testing with off-campus students included lack of funding and librarian time, as well as…