This study of the online catalog at a large academic library focuses on the nature of problems for which users seek librarians' assistance. Characteristics of users, types of searches, kinds of problems, the effect of prior experience with the system, and user suggestions for improving the system are examined. (10 references) (Author/MES)

Microcatalog use studies at the University of Oregon have demonstrated that users encounter access difficulties when confronted with a multiple file microfiche catalog. This research verifies theories by Mooers, Zipf, and others that the public minimizes search efforts and implies that closed catalogs with supplements such as add-on catalogs will…

This study of Arkansas college students (n=332) examined the role of technology in determining levels of library anxiety. Of five dimensions of library anxiety [(1) barriers with staff, (2) affective barriers, (3) comfort with the library, (4) knowledge of the library, and (5) mechanical barriers], that of mechanical barriers--feelings resulting…

Reports on an empirical study of how end-users utilize an online bibliographic information system available on the World Wide Web by analyzing the use of a union catalog of academic libraries in Norway. Discusses how hypertext links affect search behavior and considers individual differences in search behavior and problem solving. Interview…

Academic libraries in South Africa are increasingly under pressure to provide Internet-based information services. Due to the historical background (i.e., apartheid policies), however, some postsecondary institutions were better endowed than others in terms of financial resources, library personnel, material resources, and with respect to Internet…

Describes a study that examined the search behavior of remote users of the University of California MELVYL online public access catalog by analyzing the transaction logs. Highlights include the number of searches, databases searched, number of retrievals, constructing search commands, problems with search terms, and effectiveness of searches.…

Describes a study that used transaction log analysis to investigate the use of subject searching in the University of California's Online Union Catalog, MELVYL. Mathematical models of trends and patterns in the data are presented, problems with subject searching are explained, and remedies to subject searching problems are suggested. (62…

Three articles present: results of survey of use of videocassettes and audiocassettes in academic and public libraries; (2) results of a survey of library collections of audiocassettes of books and their acceptance by patrons; and (3) a description of the operation of a videocircuit by a regional library system. (EJS)

The six papers in this collection address as many different topics. In "Circulation Desk Staff Amiability and Patron Satisfaction," Laureen Cardon and Nathan M. Smith describe a study at Brigham Young University which demonstrated that interpersonal relations training for circulation desk staff could improve patron satisfaction. Anna L.…