For decades, declines in library reference use have been inextricably tied to technological improvements. This article asserts that reference staffing models may be a significant predictor of a decline in reference questions. Using two years of data, collected from a large public university, the researchers determined user preferences among five…

To determine which engagement factors correlate with student success at a large, public, research university in the southeastern United States, the university library, along with representatives from Academic Affairs, Student Affairs, and other academic and support units across campus are collaborating in the alignment and analysis of student…

How does a smaller, fully online academic library offer a wide and deep collection of academic level e-books to its distance learners in a sustainable and affordable way? The State University of New York (SUNY) Empire State College Online Library, with a staff of four, has used demand-driven e-book acquisitions since September 2013. Despite…

Patron-Driven Acquisitions (PDA) is a new model used for e-book acquisition by academic libraries. A key component of this model is to make records of ebooks available in a library catalog and let actual patron usage decide whether or not an item is purchased. However, there has been a lack of research examining the role of the library catalog as…

Purpose: This study aims to examine the suitability of information systems (IS) success model in the adoption of library 2.0 technologies among undergraduate students in the African context, and focused at the Muhimbili University of Health and Allied Sciences (MUHAS) of Tanzania. Design/methodology/approach: Based on the IS success model, the…

This article details an open card sort study administered to undergraduate students, graduate students, and librarians at the University of Colorado at Boulder in order to reveal perceptions of library research guides. The study identifies user group preferences for organization and content of research guides, as well as themes emerging from the…

The contributions in this volume represent a decade of OCLC's user behavior research findings that articulate the need for the design of future library services to be all about the user. Highlights include: (1) People associate the library with books and do not consider the library in relation to online resources or reference services; (2) People…

The University of Westminster began collecting and analyzing vendor usage reports since starting their e-book collections in 2004. They have used the results both to monitor the use of the collections and to calculate basic cost-per-use metrics that have informed decisions on whether to renew particular resources. In 2008, they sought to extend…

Develops an empirical model for predicting the size of an information store necessary to satisfy specified levels of demand. A method for selecting items for retirement with the least adverse impact on the store is suggested. Three tables, three figures, and a 10-item reference list are included. (Author/JL)

Describes a study of two research university libraries that examined digital library use of faculty researchers, librarians, and computer support providers in order to provide a theoretical model for understanding digital library use in different social worlds. Closed rational and open natural systems models in organizational theory are discussed.…

Discussion of the role of academic libraries focuses on a study that proposed and tested a model to explore the use of academic libraries. Investigated service quality factors, resources, and user characteristics, and concludes that use is influenced most by a user's perceived familiarity with the library and its resources. (Author/LRW)

In their study of the usage demands placed on journal collections in academic libraries, Allen Kent and coauthors have not adequately considered the long-term variability of those demands in their formulation of a cost-benefit model for the management of journal collections. Though resource-sharing and the matching of periodical acquisitions to…

Uses bibliometric techniques in the development of a model of the distribution of demand for items in an information store. The hypothesis of hyperbolic distribution and an index of differential demand are also discussed. One table, two figures, and a 10-item reference list accompany the text. (Author/JL)

Examines the distribution of use of items in a large information store and suggests that a simple exponential model describes the process of obsolescence more precisely. Three tables, four figures, and a 17-item reference list are included. (Author/JL)

Uses continuous-time stochastic models, mainly based on semi-Markov chains, to derive user state transition patterns, both in rates and in probabilities, in a Web-based information system. Describes search sessions from transaction logs of the University of California's MELVYL library catalog system and discusses sequential dependency. (Author/LRW)