Publication Date
| In 2026 | 0 |
| Since 2025 | 0 |
| Since 2022 (last 5 years) | 2 |
Descriptor
| College Faculty | 2 |
| Library Services | 2 |
| Reference Services | 2 |
| Student Attitudes | 2 |
| Use Studies | 2 |
| Academic Libraries | 1 |
| Asynchronous Communication | 1 |
| COVID-19 | 1 |
| College Students | 1 |
| Computer Mediated… | 1 |
| Discourse Analysis | 1 |
| More ▼ | |
Publication Type
| Journal Articles | 2 |
| Reports - Research | 2 |
Education Level
| Higher Education | 2 |
| Postsecondary Education | 2 |
Audience
Location
| Canada | 1 |
Laws, Policies, & Programs
Assessments and Surveys
What Works Clearinghouse Rating
Peer reviewed
Direct linkThomas Gerrish; Scott Martin – portal: Libraries and the Academy, 2023
During the 2020 and 2021 summer semesters, the University of Michigan Biological Station (UMBS) transitioned to hybrid classes that were primarily distance learning with two-week inperson sections. The library offered both synchronous and asynchronous reference assistance over the summer term. An analysis showed that students favored using the…
Descriptors: Reference Services, Libraries, Synchronous Communication, Asynchronous Communication
Mawhinney, Tara; Hervieux, Sandy – College & Research Libraries, 2022
This multimethod study investigates differences in question complexity and type between live chat, email, and texting by comparing findings from user interviews and virtual reference transcripts, with the goal of better understanding how different delivery methods can meet user needs in the context of an academic library. Findings reveal…
Descriptors: Use Studies, Library Services, Reference Services, Computer Mediated Communication
