Evaluation has become a common, and even an expected, practice across undergraduate mathematics tutoring centres in the USA, UK and other countries. However, these evaluation efforts could benefit greatly from leveraging organizational theory research. In this study, we situate mathematics tutoring centres as non-profit organizations (NPOs) to…

The transition to undergraduate study is often a challenging step for students as they progress from relatively smaller school/college classes with a high degree of contact time with familiar staff to a university department where one-on-one interaction with staff members is significantly reduced. The first year tutorials module offers one of the…

In the digital era online tutorials remain especially popular for providing information literacy instruction to undergraduates. This paper provides three approaches for assessing learning from a web-based tutorial. First, a general assessment focuses on patron surveys, usage statistics, and interlibrary loan requests for library-owned materials to…

A mathematics and science tutorial program at the University of California, San Diego is described to provide a model for other university tutorial programs. Descriptions of the format of various components of the program are provided. Detailed information is also provided on the required tutor training class, tutor and tutee recruitment,…