After three years of collecting electronic resources of troubleshooting tickets in Springhare's LibAnswers at University of Houston Libraries, the author conducted an analysis of over 300 tickets. The type of problem was identified for each ticket and then categorized into a functional area using an existing categorization schema developed at…

This study discusses and presents various strategies employed by novice programmers concerning exception handling. The main contributions of this paper are as follows: we provide an analysis tool to measure the level of assimilation of exception handling mechanism; we present and analyse strategies to handle exceptions; we present and analyse…

In this paper we describe the development and refinement of "evidence rules" and "measurement models" within the "evidence model" of the "evidence-centered design" (ECD) framework in the context of the "Packet Tracer" digital learning environment of the "Cisco Networking Academy." Using…