Active learning is critical to the development of lifelong learners. This study employed a mixed-methods approach to determine the extent to which teachers incorporate rigor and engagement in their classrooms. Both of these elements are required to create active learning environments for students. This evaluation study investigated the knowledge,…

Discusses ways to embed customer service learning and customer loyalty including making customers think, examining every aspect of customers' service encounters with staff, providing follow-up, making learning fun, and involving customers in your business. (JOW)

Discusses the results of a study in which data gathered through interviews with managers at various levels from six coal mining companies were used to compare worker productivity levels with the utilization of company-sponsored training programs. A table summarizing the results and a 14-item reference list are included. (Author/JL)

Describes a model of androgynous behavior and a training program for developing these competencies. Exercises to increase awareness of stereotyping are included along with a filmography. Eight references are listed. (Author/LLS)

All nine articles in this book were contributed by members of the Association of Teachers of Management and have been published previously. Dr. Wilson presents a framework for viewing problems of company management development, highlighting the continuous search for high quality managers, aspirations of young managers, and the need for consensus…

This approach to conflict-management training provides systematic training in coping skills. Trainees are encouraged to look at conflict from the viewpoint of management of personal reactions rather than solely from the problem-solving perspective. Suggested activities for self-examination and skills development are offered. (Author)

Describes centers of activity in the United States that relate to educational and training technology organized into two sections--universities and colleges listed by state and other organizations with an interest in education and training. Areas of interest, keywords, services, research and development, and publications are listed. (LRW)

Although effective and efficient assessment procedures are crucial to the success of organizational training programs, the tests used for both student and program evaluation are often developed by instructional designers (IDS) and subject matter experts (SMEs) with little formal training in test development. This paper summarizes the major…

Intended as a practical guide, this British booklet concentrates on characteristics of office supervisors, analysis of job features and training needs, steps in planning and launching programs, forms of internal and external supervisory training, programed instruction and other training techniques, recordkeeping and overall program direction, and…

The model workshop described in this paper is intended to present the possibilities of organized self-advocacy for persons with mental retardation or other disabilities. Self-advocacy stresses dignity, respect, and making one's own choices. Information on planning a workshop covers length and size, date and time, speakers, location,…

Reviews options for training individuals to use microcomputers (courses and workshops, books/media packages, software producer documentation, and computer disk-based training) and discusses the evaluation of training packages, including instructional design and technical considerations. A selective list of companies that provide training is…

Describes centers of activity worldwide, listed by country, that deal with educational and training technology. Institutions of further and higher education are listed separately from other organizations if there are numerous entries for one country. Areas of interest, keywords, services, research and development, and publications are included.…

Purpose: The purpose of this paper is to illustrate the advantages of using intelligent agents to facilitate the location and customization of appropriate e-learning resources and to foster collaboration in e-learning environments. Design/methodology/approach: This paper proposes an e-learning environment that can be used to provide customized…

This book, written for managers, specialists, and students of management, is based largely on the author's experience in helping organization leaders with planned-change efforts, and on related experience of colleagues in the field. Chapter 1 presents the background and causes for the increased concern with organization development and planned…

Discusses general aspects of education, training, and marketing techniques for on-line searching, and describes methods adopted by 12 organizations in Norway, the Netherlands, France, Switzerland, Italy, Belgium, and Britain that use computers for their bibliographic information requirements. (CWM)