Introduction: Sharing of information across cultural boundaries does not always live up to expectations. Information behaviour is an underlying factor, which can contribute to poor use or non-use of the information or information services at the disposal of indigenous people in a development context. Method: A literature study of information…

Discusses the marketing value and strategic necessity of planned and promoted customer education. The article examines customer training by the manufacturer as a definite trend in the microcomputer industry. Elements of a good customer training program are described along with suggestions for starting such a program. (CT)

A TRAINING ABSTRACTS SERVICE HAS BEEN INTRODUCED BY THE BRITISH MINISTRY OF LABOUR TO REDUCE TO MANAGEABLE PROPORTIONS THE RELEVANT PUBLISHED MATERIAL ON TECHNIQUES, METHODS, NEW EQUIPMENT AND OTHER MATTERS PERTINENT TO INDUSTRIAL TRAINING. THE SERVICE PROVIDES WIDE COVERAGE OF BRITISH SOURCES AND SOME OTHER ENGLISH LANGUAGE MATERIAL, BUT NO…

Provides an overview of a training program for online searching used by the University of California's Computerized Information Services (CIS), focusing on database training through workshops and seminars. (FM)

This article presents the University of New Hampshire's approach to ongoing training of computer users and argues that training is an investment with a large payoff. The article considers factors affecting training success; computer support; academic computing training; and administrative computing training, including developing a user services…

An executive of a large oil company and member of the International Tape Association, an organization for users and suppliers of audio-visual equipment, describes the usefulness of the association's services to trainers in business and industry in a telephone interview. (MS)

This study examines the specific information-seeking process and the information sources employed by corporate training developers and managers when considering the adoption and implementation of interactive video (tape or disc) as an instructional delivery system. Purposes include the identification of available sources of information on…

Trends in service marketing are explored as they relate to strategic vision, operational and organizational changes, and marketing tactics. Discussion includes the need for a market-driven culture, the use of training and incentives, the role of product management, and the significance of "mood." (Author/AEF)

Discusses general aspects of education, training, and marketing techniques for on-line searching, and describes methods adopted by 12 organizations in Norway, the Netherlands, France, Switzerland, Italy, Belgium, and Britain that use computers for their bibliographic information requirements. (CWM)

Discussion of the use of online information services focuses on a computer-based model for training users on the efficient use of online services that was developed by Communications Canada. Obstacles to the use of online services are described, including reluctance to use the technology, high costs, and remote locations. (LRW)

Describes international and regional centers of activity that specialize in educational and training technology. Areas of interest, services, research and development, keywords, and publications are included for many entries. Regional areas include Asia and Australia, Europe, Middle East, and South and Central America. (AEF)

The proceedings of this meeting on online service administration comprise the three papers presented: one written by Helen G. Drinan concerning costing and budgeting for online information services; one by Robert McDermand on marketing, publicizing, and other service aspects of online searching; and one by Donna R. Dolan pertaining to the training…

Highlights centers of activity that relate to educational and training technology organized into two sections: universities and colleges listed by state, and other organizations with an interest in education and training. Areas of interest, services, research and development, keywords, and publications are listed. For many of the state centers,…

The introduction to this UNISIST seminar report discusses problems in training present and potential users of scientific and technical information and emphasizes the importance of better recognition and formulation of information needs in order to effectively assess and use available libraries, information systems, and services. Papers presented…

Describes centers of activity, listed by country, that relate to educational and training technology. Institutions of further and higher education are listed separately from other organizations if there are numerous entries for one country. Areas of interest, services, research and development, keywords, and publications are included. (AEF)