Various forms of transactional analysis that can be used to improve trainer-trainee communication are discussed. (BP)

Too much reliance has been placed on training by those not qualified or trained to train and too many operatives are still trained by other operatives. Management has the responsibility of taking advantage of the many courses and training programs available for the development of qualified instructors. (SA)

The British Gas Corporation has formulated and refined the incident process of training into their own method, which they call developing case study. Sales trainees learn indoor and outdoor sales techniques for selling central heating through self-taught case studies. (DS)

Charts illustrate the concept of managers training their own subordinates by a Do-It-Yourself system" used successfully by the author. (Editor/SP)

The problems encountered in training a salesman are unique. An all-encompassing knowledge of everything a salesman comes in contact with is needed. The Knutsford Centre, run by the United Commercial Travellers Association, uses individualized courses to meet this need and to enable salesmen to progress from bad selling to good. (DS)

The New York Telephone Company recently improved its customer relations through the development of a transactional analysis training program for its employees. The program's four phases are described. (Author/BP)

One specific area of industrial relations training is considered--that of meeting the implications of change as a result of the current theme of joint involvement in proposed industrial relations legislation. This will demand new approaches for industry in England. (Author/BP)

The receptivity of a small firm to training from external agencies and the problem-solving training approaches likely to attract managers of small companies are discussed by British manpower development advisers. Group training services, courses or workshops, and services of educational institutions are suggested to help the small business…

A management simulation course has been designed by Dunchurch Industrial Staff College (DISC) that is management oriented rather than marketing oriented. The computer assisted program has been successful in allowing managers to experience immediately the effects of their decisions and also to experience each other's jobs and problems. (DS)

The performance of individuals is the chief factor in the performance of data processing installations. Training can close the gap between rapidly changing tasks and the skills they require. The article views types of training available and discusses a survey of attitudes toward data processing training. (Author/AJ)

Bacon production was the area of study used in evaluating the use of Cue-Motor Association Theory in determining and predicting the number of cycles for an operator to reach standard rating. The "Elemental Learning" method was superior to the "Whole-job" method. Part 1 appeared in the November issue (CE 500 241) (AG)

Training problems can be eased by classifying the work force into sectors and making plans to suit each group. Sectors treated in the article include: managers and supervisors, industrial relations specialists, employee representatives, and apprentices and young employees. (MW)

The safety training provided within Reed International Limited and its relationship to production operations are outlined, demonstrating that safety works when management is committed to it on both humanitarian and economic grounds. (MW)

The author discusses three training approaches in teaching industrial relations--"systematic" training, problem solving, and learning for uncertainty. (BP)