This survey of library patrons gathered data about training needs and methodologies for CD-ROM users. Data from 87 inexperienced CD-ROM users and 31 experienced users were analyzed. Patrons especially wanted training in search strategy, procedures, Boolean logic, and equipment. Females rated the importance of training higher than males, and…

Describes a conceptual framework and vocabulary that can be used to discuss strategies and choices involved in reference question handling. A model of question handling is presented which provides for developing strategies for handling questions, evaluating the appropriateness of the strategy, and relating levels of service to resource…

Questionnaires were sent to 116 newly appointed reference librarians at academic institutions regarding the extent, content, and evaluation of their introductory training for their new positions. The majority of respondents indicated lack of overall planning and content depth in their training. (Author/EM)

Discusses workplace violence with a focus on disgruntled employees and library violence; reviews recent reports and recommended training. Highlights include workplace violence in general and violence in libraries. An annotated bibliography on workplace violence includes print indexes; electronic resources; journals and newsletters; and videotapes.…

This case study examines the implications of the installation and expansion of a CD-ROM local area network (LAN) in the Hofstra University library based on a survey of users' perceptions. Topics discussed include perceived strength of the periodicals collection; training issues; economic factors; physical space; and reference personnel. (eight…

Describes a survey of library users at Hofstra University that was conducted to determine how well end-user search services satisfy information needs and the extent to which users apply concepts and techniques emphasized in the training program. The impact of thesaurus use is examined and modifications in training are recommended. (four…