This case study reveals a series of significant and effective changes that resulted from administering a needs assessment to managers working in a bank undergoing a major change in the organizational culture. The assessment changed not only the training objectives or the client organization, but also the training design. What originally began as a…

Defines and discusses traditional intercultural training programs and assesses four basic models in terms of classroom value. Emphasizes the value of the experiential approach for classroom instruction. (MH)