Too much reliance has been placed on training by those not qualified or trained to train and too many operatives are still trained by other operatives. Management has the responsibility of taking advantage of the many courses and training programs available for the development of qualified instructors. (SA)

The British Gas Corporation has formulated and refined the incident process of training into their own method, which they call developing case study. Sales trainees learn indoor and outdoor sales techniques for selling central heating through self-taught case studies. (DS)

The problems encountered in training a salesman are unique. An all-encompassing knowledge of everything a salesman comes in contact with is needed. The Knutsford Centre, run by the United Commercial Travellers Association, uses individualized courses to meet this need and to enable salesmen to progress from bad selling to good. (DS)

The performance of individuals is the chief factor in the performance of data processing installations. Training can close the gap between rapidly changing tasks and the skills they require. The article views types of training available and discusses a survey of attitudes toward data processing training. (Author/AJ)

The author discusses three training approaches in teaching industrial relations--"systematic" training, problem solving, and learning for uncertainty. (BP)