This study addresses the applicability of generative artificial intelligence (GenAI) within the administrative learner support services at Anadolu University Open Education System, a giga university with more than one million learners in Türkiye. The study reveals the performance differences between a rule-based chatbot and different GenAI-based…

Offering education by distance provides an important sociological tool for equalising opportunities in developed nations. However, for developing nations and more particularly some of the least-developed countries in the world, it has the potential to play a much larger role in providing both basic and advanced educational opportunities and,…