This thematic literature review examines technology stakeholders' perceptions regarding gamification use in contact centers. The study identifies and analyzes existing literature, drawing on various academic research sources, industry articles, and stakeholder opinions. The review highlights the potential benefits and challenges of gamification in…

This quantitative study intended to assess the overall effectiveness of online student services at Northern Kentucky University as perceived by students in the online accelerated RN-BSN program. The awareness, ease of access, utilization, and perceived value of academic advising, tutoring, and technological (IT) services were specifically…

This qualitative descriptive study explored how full-time faculty of a California higher education institution described their experience with the Information Technology Services employees' commitment, communications, and quality of customer service when resolving classroom Wi-Fi issues. The study used the model of Total Quality Management (TQM)…

Interest in one-to-one (1:1) device programs, where schools provide each student with their own computing device, has increased across the United States. The problem this study addressed was whether primary teachers' perceived usefulness, ease of use, organizational support, and technical support of a 1:1 device program is related to their…

This dissertation in practice investigated and addressed the issue of low faculty engagement with instructional design support (IDS) office support services at a regional comprehensive university in the United States. The Performance Improvement/Human Performance Technology (PI/HPT) model used in this study is a practitioner-based performance…

In the education sector, teachers are often faced with an influx of technology, and various factors affect how and when to use it (perceived usefulness). Various research showed that teachers with high self-efficacy perform better in the classroom, and their students achieve greater gain compared to teachers with low self-efficacy. Additionally,…

This study seeks to understand the current level of e-learning and to investigate the challenges to the successful implementation of e-learning in Jordanian higher education from the perspectives of faculty members at selected Jordanian universities. Analyses of emailed survey data from 157 faculty members showed that the level of faculty…

Researchers have discussed the crucial effect that information technology (IT) personnel have in a variety of industries. However, a knowledge gap exists in analyzing the effect that interactions between higher education IT personnel and their customers (learners, faculty, and staff) have on the ability to learn, teach, and achieve. The current…

This study addressed the communication gap between faculty and the Information Technology Services department. As an internal employee, the researcher collected data to assist with closing the communication gap; in hopes of better communication by using better communication methods. Faculty from three institutions was asked to provide their…

Technology resources are rapidly becoming more readily available in schools, increasing the demand on teachers to increase the integration of technology into daily lesson planning. While teachers are expected to integrate technology into curriculum to increase student readiness, data shows teachers are not successful in technology integration.…

The focus of this dissertation centers around the beliefs that early education teachers hold regarding the role digital technology plays in the learning and development of young children and how those beliefs are implemented in the classroom. Although there is some previous research on this topic not enough is known about digital technology…

A problem exists in southeastern United States where technology integration is limited in classrooms. Although researchers have found benefits for integrating technology, it was unknown why teachers were not integrating technology into instruction. The purpose of this generic qualitative study was to explore the perceptions of teachers of…

COVID-19 impacted the entire world, including the partnership between English learners' (EL) families and schools. The purpose of the study was to analyze and evaluate the impact of remote learning on EL families and how family-school partnerships were enabled or disabled in the remote learning environment. In this study a questionnaire was…

Due to consistent growth in eLearning in the United States, particularly during the COVID-19 pandemic, a great amount of emphasis has been placed on what is required to ensure that students find success in online education. With an estimated $13 billion invested in online education as of 2019, institutions of higher education must work to ensure…

This qualitative descriptive study explored nursing faculty perceptions and experiences using vSim for Nursing computer-based virtual simulation. The research questions guiding this study were: 1) What are nurse educators' perceptions and experiences utilizing vSim for Nursing computer-based virtual simulation? 2) What are the best practices nurse…