The library literature contains many discussions on problem-based learning as a means of engaging students in instruction and promoting information literacy. A related but relatively unexplored opportunity is available through client-based projects. Using examples from the business education literature, library literature, and the author's…

This paper describes an exploratory study investigating the impact of problem-based learning and clicker technology as active learning strategies at the American University of Sharjah Library, United Arab Emirates (UAE). Studies compared traditional and active learning classes. The present article maps the successes and challenges of these unique…

This article on problem-based learning (PBL) explores the advantages of its use as a teaching/learning strategy for introducing information literacy to students. The author reviews the various methods presented in the literature for integrating PBL and information literacy, examines the unique challenges PBL presents for instructors, librarians,…

This article examines issues encountered over a two-year period by a faculty librarian at the Penn State University Libraries while developing and delivering course-related library instruction employing problem-based learning (PBL) in the First-Year Seminar (FYS) of the Penn State School of Information Sciences and Technology (IST). The process of…

This paper discusses customer services in academic libraries. The first section addresses the concept of the "customer." Thereafter, the paper applies the metaphor of the producer and its consumers to the relationship between a university and its students. The second section looks at education as a process of refinement. Next, the…