Often, users of information systems (both automated and manual) must analyze those systems in a "black box" fashion, without being able to see the internals of how the system is supposed to work. In this case of business process outsourcing, an insurance industry customer encounters an ongoing stream of customer service issues, with both…

This paper describes an instructional technique in an Information Systems course that provides students with actual work experience as part of an internship and/or apprenticeship assignment while completing additional course requirements. The course, Information Resource Management, provides students with a comprehensive overview of Information…

To support schools as they move into the 21st century, the Massachusetts Department of Education is developing improved systems to collect, analyze, and report data, which will ultimately allow districts to make decisions about instructional practices that will better meet students' needs. Many Massachusetts school districts are using these…