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Direct linkScott-Muenter, Mary Suzanne – ProQuest LLC, 2022
This study investigated the self-directed learning (SDL) attributes of call center employees and explored the impact of an adaptive learning intervention used within the corporate training program. In order to explore the perception of the learners, the self-rated scale of self-directed learner readiness (SRSSDLR) survey instrument was used to…
Descriptors: Independent Study, Employees, Intervention, Learning Readiness
