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Direct linkChahal, Hardeep; Devi, Pinkey – Quality Assurance in Education: An International Perspective, 2015
Purpose: This paper aims to explore consumer attitude towards service failure and recovery in the higher education in general and with respect to teaching, examination, library, computer lab, administration and infrastructure in particular. Design/Methodology/Approach: The data are collected from 120 students of three undergraduate colleges of…
Descriptors: Consumer Economics, Attitudes, Failure, Delivery Systems
Download full textRegional Educational Laboratory Mid-Atlantic, 2013
This event focused on the What Works Clearinghouse practice guide, "Using Student Achievement Data to Support Instructional Decision Making" (ED506645). During the event, the presenter, Sharnell Jackson, led school data teams in activities involving analysis of their own student data. This Q&A addressed the questions participants had…
Descriptors: Academic Achievement, Decision Making, Data Analysis, Feedback (Response)
Heppen, Jessica; Faria, Ann-Marie; Thomsen, Kerri; Sawyer, Katherine; Townsend, Monika; Kutner, Melissa; Stachel, Suzanne; Lewis, Sharon; Casserly, Michael – Council of the Great City Schools, 2010
Recent years have seen increased interest in data-driven decision making in education; that is, using various types of data, particularly quantitative assessment data, to inform a range of decisions in schools and classrooms. At the same time, districts, states, and schools have invested resources in tools designed to provide teachers, principals,…
Descriptors: Academic Achievement, Teaching Methods, Decision Making, Hypothesis Testing
