This qualitative descriptive study explored how full-time faculty of a California higher education institution described their experience with the Information Technology Services employees' commitment, communications, and quality of customer service when resolving classroom Wi-Fi issues. The study used the model of Total Quality Management (TQM)…

Researchers have discussed the crucial effect that information technology (IT) personnel have in a variety of industries. However, a knowledge gap exists in analyzing the effect that interactions between higher education IT personnel and their customers (learners, faculty, and staff) have on the ability to learn, teach, and achieve. The current…

This study addressed the communication gap between faculty and the Information Technology Services department. As an internal employee, the researcher collected data to assist with closing the communication gap; in hopes of better communication by using better communication methods. Faculty from three institutions was asked to provide their…

The perspective of teachers is important for advancing the use of technology in classrooms. A considerable number of research studies have explained context in ways that have narrowed the understanding of its impact on successful technology integration. This study employs the Technological Pedagogical and Content Knowledge (TPACK) model as a lens…

The rapid advances of information and communication technology (ICT) have transformed teaching and learning in universities. This study therefore sort to establish antecedents of university lecturers' intention to adopt ICT adoption in Zimbabwean universities. It employed a quantitative approach which used a structured questionnaire on a sample of…

Although instructional designers are experienced and positioned to be leaders in online learning, it was not previously known how organizational structures influenced their ability to act as leaders in their institutions. This problem warranted a deep exploration of the organizational structures for instructional design teams in higher education.…

This report presents the findings of a baseline study conducted at the University of Kabianga (UoK), Kenya. The study's aim was to establish the status of access to and use of information and communication technologies (ICT) for teaching and learning at UoK. The baseline study established that UoK's institutional preparedness status can be…

This study assessed Information and Communication Technology (ICT) Proficiency of Secondary School Teachers in Auchi Polytechnic Staff School. The study employed a descriptive surveyed design and purposive sampling techniques to select fifty-three (53) respondents for the study. A structured questionnaire was used to collect data. The data…

The research objective of this study is to examine junior/high school ELA teachers' perceptions of and integration of new media into instruction. Sixty-two junior/high school ELA teachers in a southern California county responded to a five-point Likert-type attitudinal scale and provided written responses to open-ended questions about their…

The purpose of this qualitative phenomenological study was to identify, classify, and interpret, through the lived experiences of teachers, the subjective barriers to the use of new communications technology in the classroom. Three questions guided this study: (a) What in the teacher's experience prevented him or her in the adoption and active use…

The integration of information and communication technology into early year's classrooms is increasingly important for engaging and motivating digital learners. One of the more promising recent revolutions in educational technology that encourages learner's involvement is interactive whiteboard (IWB). Many schools have accepted IWB as core…

Global investment in ICT to improve teaching and learning in schools have been initiated by many governments. Despite all these investments on ICT infrastructure, equipments and professional development to improve education in many countries, ICT adoption and integration in teaching and learning have been limited. This article reviews personal,…

Attempts to bridge the Digital Divide have seen vast investment in Information Communication Technology in schools. In the United Kingdom, the Computers for Pupils initiative has invested 60 million British Pounds of funds to help some of the most disadvantaged secondary school pupils by putting a computer in their home. This paper charts and…

Digital video is a growing and important presence in student learning. This paper reports the results of a survey of American educators in Michigan (n = 426) conducted in spring 2008. The survey included questions about educators' attitudes toward the streaming and downloadable video services available to them in their schools. The survey results…

The purpose of this study was to examine female faculty members' use of computer technologies, their attitudes toward computers, the factors that best predict their attitudes toward computers, and the barriers that limit their use of computer technologies in girls' colleges in Dammam and Jubail, Saudi Arabia. Also, this study examined how female…