Defines organizational capacity as the level of an organization's capability to deliver services and products that satisfy customer expectations and anticipate future marketplace opportunities. Considers the organization's past performance record; product and process capabilities; issues in capacity analysis; and tasks that are recommended for…

Examines project teams and performance-centered design and electronic performance support systems. Topics include performance improvement; technology development; skills; subject expertise; organizational communication; the role-skill paradox; task analysis; and interpersonal communication. (LRW)

Explains how to develop job profiles that describe the output expected from employees and the competencies required to meet the output so that managers understand and appreciate what their employees actually do. Discusses needs assessments and how clear descriptions of competencies, skills, knowledge, and values are useful in developing training.…