Through survey research, data were obtained about the tasks performed by administrative support workers who use information/word processing equipment and related technology. Findings support a redefinition of administrative support occupations and resulted in the development of the "Information Processing Specialist" catalog of job-relevant tasks.…

Analyses of tasks performed by secretaries in government or government-related agencies in the Washington, D.C., area were made from data collected by interviews on the job. Data include position, title, tenure, previous experience, rating, salary, training, and tasks performed. Implications of the findings will be considered for two- and…

Describes a study that used survey research techniques to identify duties and tasks related to work performed by data entry operators. Based upon survey findings, a catalog of performance objectives and guides was developed, which is especially useful for instructors, as well as administrators and curriculum specialists. (NRJ)

A study was made of career-ladder positions that are available to students studying records management at various education levels to determine the tasks that are performed by records management personnel at various employment levels and to determine the tasks that should be included in records management courses. (CT)

A sample of 576 clerical workers completed occupational inventory booklets showing tasks performed and the time spent performing them. In addition, clerical workers, supervisors, and business teachers rated the learning difficulty of each task. The catalog of performance objectives prepared from the data can be used to develop career-relevant…

This study addressed behavioral and organizational issues related to office automation technology. Data from a national sample of 383 organizations were analyzed to determine if the manner in which organizations designed and managed office support made a difference in the job satisfaction and productivity of support personnel. Research…