A mission-critical system is one that is so intertwined with the operation of an organization that the organization can scarcely function without it. Just as in corporations, mission-critical library systems offer the capability to unlock talent and time. They are essential to the transformation of higher education and the learning environment. A…

In her biography about her horticulturalist father, Jonathan Baldwin Turner, Mary Turner Carriel wrote the following of Turner's quest to fence prairies; words that may also serve as an allegory for present-day libraries: What he could have done to tempt the pioneer from his home in the East to settle upon the fertile lands in the West. The first…

Montana State University (MSU) Libraries (where the authors serve as web services librarian and digital initiatives librarian, respectively) is perhaps unique because it has no current periodicals room due to lack of space. As a result, finding current journals for research is difficult for its patrons, who do not always know how or where to…

The Uniformed Services University of the Health Sciences, located on the National Naval Medical Center's campus in Bethesda, Maryland, is a medical education and research facility for the nation's military and public health community. In order to support its approximately 7,500 globally distributed users, the university's James A. Zimble Learning…

Integrating news services into an intranet can be tricky. Even within related organizations, slight differences in subscriptions and end-user needs can necessitate different integration approaches. This article examines how the World Bank and the International Monetary Fund took separate approaches to tackle the same integration challenge in…

Presents the main ingredients for successful computer-systems administration. Discusses training and ongoing support, change management for system upgrades, developing a problem-reporting form and keeping the documentation history, managing technical support, and having a disaster-recovery plan. (AEF)