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Direct linkAbdous, M'hammed; He, Wu – Journal of Asynchronous Learning Networks, 2009
During the past three years, we have developed and implemented an enterprise information system (EIS) to reengineer and facilitate the administrative process for preparing and teaching distance learning courses in a midsized-to-large university (with 23,000 students). The outcome of the implementation has been a streamlined and efficient process…
Descriptors: Distance Education, Information Systems, Total Quality Management, Models
Abdous, M'hammed; He, Wu – International Review of Research in Open and Distance Learning, 2008
In this paper, we propose a conceptual and operational framework for process reengineering (PR) in higher education (HE) institutions. Using a case study aimed at streamlining exam scheduling and distribution in a distance learning (DL) unit, we outline a sequential and non-linear four-step framework designed to reengineer processes. The first two…
Descriptors: Higher Education, Scheduling, Distance Education, Total Quality Management
